[Resolved]  Bajaj Allianz — Vehicle Accident Claim Settlement Delay and IRDA complaint redressal delay

Address:Ernakulam, Kerala, 560017

Dear Sir,

This is to bring to your notice the following complaints regarding my car insurance with M/s Bajaj Allianz General Insurance Company Ltd, Pune, Maharashtra represented by their Motor Claims office, Bajaj Allainz GIC, Third floor, Finance Tower, Kaloor, Cochin 682017. I have a car insurance with the said company bearing policy No: OG[protected]-00017727 and a claim number OC[protected]-0000301, pertaining to this complaint. The following are the detailed items in my complaint.

1. This claim was processed with a huge delay in settlement of around more than 50 days (From 28th Aug 2016 till 19th Oct 2016) for no fault of mine which they themselves admitted on several occasions as their surveyor’s callousness.

2. The original compliant was about being compensated for the delay caused and lack of transparency from the insurer’s office (both the HO in Pune as well as the regional claim settlement office in Cochin), where as they conveniently diluted it as the customers lack of knowledge of the depreciation on an 8 year old vehicle’s claim settlement amount.

3. Irated by the insurer’s attitude and callousness, a complaint was launched with the IRDA on their website wide Issue number 64577579 as well as IRDAI Token Number:[protected], which was not taken to conclusion (at least I was not informed about any amicable settlement). In the meanwhile there were several calls from the said insurer’s claim office in Cochin claiming to be explaining to me about the settlement procedure as well as educating me about the nature of depreciation on an 8 year old car’s claims where as the complaint was about the delay and compensating me for the delay and trauma caused due to the callousness.

4. The original compensation raised with the IRDAI was INR 50, 000/ and as it stands unattended (also I take their multiple attempts to thwart my claim for compensation by misleading me by explaining about unwanted things and by sending me emails as if I accepted everything over the call and thereby making it look like I accepted their settlement to withdraw my IRDAI compliant, very seriously), I am now requesting your good self to direct the insurer to compensate me for INR 100, 000/ (INR One hundred Thousand only).
+1 photos
Was this information helpful?
No (0)
Yes (0)
Dec 25, 2016
Complaint marked as Resolved 
Bajaj Allianz customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2016
Bajaj Allianz Customer Care's response
Hi Murali,

We understand your frustration and have highlighted your concern to our team. They will surely contact you soon to help you further with this.

Regards,
Bajaj Allianz General Insurance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bajaj Allianz
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    78%
    Complaints
    2206
    Pending
    0
    Resolved
    1671
    Bajaj Allianz Phone
    +91 20 3030 5858 [Customer Care]
    Bajaj Allianz Address
    GE Plaza, Airport Road, Yerawada, Pune, Maharashtra, India - 411 006
    View all Bajaj Allianz contact information