[Resolved]  Bajaj Auto / Bajaj Pulsar 200 Cc — Pathetic post sale service

Bajaj Auto Limited/Bajaj Pulsar200 and 220 — Pathetic Post-Sale Service

Dated: 12 / 04 / 2009

Dear Sir / Madam

I was a proud owner of Bajaj Pulsar 200 (DL 9961) and 220-Fi (DL 1361) until and unless I had encountered your pathetic after sale service. Let me explain you the situation with two incidents:

1) Bagga link-Karol Bagh: Once I submited my Puslar 220 for some insurance claim + other fault.
Insurance survey was done on the same day by Bajaj Alliance insurance eventhough Mr. Shrivastav(Insurance advisor-Bagga link) gave me time of about 07 to 08 days.
I clearly told him to rectify everything that is wrong with the bike whether it's covered in insurance or not. I am ready to pay for the same and he gave me assurance that all will be taken care.

After 08 days he called me to collect my bike. when I reached there. My bike was lying in such a pathetic condition with engine oil leakage. When I complained they requested to leave the bike for another 03 or 04 days.

After 03 days I checked but it was not fixed up on which Mr. Durgesh(Supervisor- Baggalink-Karol Bagh) promised me to keep the bike for 02 more days under his supervision.

After 02 days I went to collect my bike and it was promised by Mr. Durgesh and staff that everything has been fixed up with my bike and it is now perfect condition.
I told them that I had to drive Dehradun next morning so if there is anything they want to recheck but they were quite confident and gave me assurance for the same.

Next day my whole journey till Dehradun was bloody pain. Engine oil was continiously leaking. I tried to get it fixed up from some road side mechanics but they clearly denied saying it’s not there cup of tea. I bought a can of engine oil and kept it refilling through out my journey.

When I reached Dehradun I consulted to a private bike service centre. He fixed up everything so well that the problem was completelty solved. This took him just 01 hr.
He told me that the engine packing was not done in a proper manner.

2) Bagga link-Okhla: It's been about 2 years to my Pulsar 200. It was working well untill this winter when it started giving me starting problem specially in the morning. I got it checked it at Bagga link-Okhla and they advised me to change the battrey.
I did the same and got a new Exide battery from an authorized dealer but the problem still remained unsolved.
I went to Exide thinking that there must be problem in battery( As I use to have blind faith in Bajaj at least much more than Exide). Even though the battery was fine they changed it just for my satisfaction and also advise to visit the service provider if the problem still exist.
When the problem did not solved. I again visited Okhla. When I explained the situation one of the supervisor told me that it's a major problem and I will have to leave my bike there, they will thoroughly check this and get it rectify if not today then by next day. I left my bike there from 10 am to 0530pm and went there only after checking with them if it is done. I collected by bike at about 0545pm.
They gave me assurance that they have done there job well.
Next morning the same problem was there and it is still there.

After above Mr. Sachin Jain(AM Northern –Region Bajaj Auto Ltd.) came into picture.
He spoke to me and told me to take the bike to Krishna Bajaj –Gurgaon as I my office is also in Gurgaon. I did the same and droped my bike there for the whole day.
This time as per my Sachin they had changed a starting relay kit (free of cost) which was the real cause of this problem. Although on suggestion of the centre supervisor I got a servicing too(on cost of course).

It worked for about 01 week and then again back to the square one. I reached to Mr. Jain again and he requested me to bring the bike to their Kirti Nagar service station so that he can look into it personally.
I droped my bike there and it took them another 03 days(working days) get to the problem. At the end of 03rd day Mr. Surya Prakash(Supervisor kirti Nagar) droped by bike at my residence at about 09 pm.

It again worked well for couple of day but then again on a very fine morning it started behaving in the same manner. I called at Baggalink, Kirti Nagar and Mr. Sachin) so many people like Mr. Tomar, Mr. Dilip etc came into picture and advise me to to this and that so that the bike can be started. I tried my best and kept it pulling it here and there but all vain. At last I went to a local mechanic did something or other and then we both pushed it hard and it got started.

02 -03 days were fine. Again the same problem araised. I got it rectify again from the local mechanic as I did not have enough time to visit your so called service centre.

The finally I went to Kirti Nagar last week for servicing there I met Mr. Durgesh and Mr. Surya Prakash ji. Both acknowledge me very well empathizing me. (I am not there for making any personal liaison with them).

Now my bike is working ok but I don’t know for how long because everytime it starts it shows batter indication especially in the morning or in cold whether.

I am now really frustrated and have only two options left:

1) I should got consumer court with this.
2) I should sell this by bike at whatever price I can get.

Believe me this all frustration has not come only because of the above two incidents but there are small-small things in between which has busted me like this.

I would highly appreciate if you can look into the matter.

Regards
Harish Rawat - +91 [protected]

same startin problem wit my bajaj 220... plz do leave me a mail i[censored] rectify ur startin problem...

my friend told me to buy pulsar 200cc instead of buying TVS Appachi 160cc. which is the best make, model, millage, stylish with best price.

I have purchased pulsar 200 bike, I am not happy with this bike, everytime it have problems some times starting problem, average problem lots of problem i''ll not discribe you and the biggest problem in Delhi is we have only 3 options for service from okhla, kirti nagar, karol bagh every time there is too rush. and i have not satisfy with his service also. I would like to request u will purchase pulsar 200 bike. if you have any query please reply me on my email id.

Thanks
jatin
[protected]@gmail.com

@ Hi Harish...I too own a Bajaj Pulsar 200, which I bought abt 18 mnths back. Even I am facing the same problem. I have not been able to start my bike for over 1 month now. Even last winters I faced the same problem, though it wasnt so severe. Earlier it used to start after some effort of dragging it for a while and stuff. Butu nothing seems to be working as of now. I can't even take it to Kirti Nagar Service station in this condition. After getting my bike's last to last service the self start stopped working. I took it again to Kiri Nagar center where they found the Self start kit to be defective. They themselves replaced the kit and said its a better one. I guess this one is worse. If Bajaj is not confident with its Self Start Kits, why did they have to remove the kick. It feels so embarrasing to tell anyone that I cannot ride my bike as its Self Start isnt working and it doesnt even have a kick start. I have mailed them my issue though. Waiting for their response.

Bajaj ha ha bull ...even bad than that... For example I own Avenger ...Bajaj have starting problem ... everybody knows...even with Kick then who the hell is person in the hell Bajaj who suggested to remove kick ha ha...obviously out of nuts :) I own avenger but i never felt its having 200 CC its giving feeling that it of 100 cc and thats also too high... I had splender for 5 year.. its never stops in between any run. but this the moment i reduces the race ...engine stops ... you must be remember lala driving scooters contineously giving race on read light. so irritating. in fact that better for bajaj.

more than that service center are so poor in service... bull BIKE OF YEAR All bajaj bike.. you must have watch in newspaper how lie it is ...

BEWARE OF BAJAJ BIKE SERVICE BEFORE PERCHASING IT

third class service centres, only taking too much money and not even repairing the bikes properly . they are not servicing the bike according manual . the servicing is all lie .specially the service center of kothrud i just wasted my money

this is in regard to insurance company which have started to refuse doing insurance for bajaj pulsar bikes, i have 150 CC PULSAR first insurance was done through sale branch at guwhati, assam at sri bajaj autombile on 6/12/2007of sales, next year the insurance co. stopped making insurance, then after burning few litter of petrol to go to sales branch, i was directed to New India Insurance Company, and they did the insurance for me, and now again, this time new India insurance co. has stopped the insurance of bajaj pulsar bike, and they gave me circular that has been provided from there head office and asked me to talk to them.
The reason they have given is that it can be easily stolen as the theft has to brake only hand lock and cut two nos of cable and bike is to move and lastly its engine are used in boat. So i would like to ask bajaj co. where to get my bike insured where as i already have alarm system fitted from the date of purchase in my bike and also they must do something that there bike are not easily stolen and the Insurance co. had nothing to fear.

Bajaj Auto — account statement required- in the name of Pulagam Srinivasa rao

My Loan a/c. No.L2WVIJ03006988. Please provide my account statement to my email id- [protected]@yahoo.in. Please do the needful & oblige Sreenivas [protected]

noc

i have loste your noc . i need the dublicet copy so will you send that copy my accont no 60900112

MISBEHAVIOUR DONE BY SERVICE CENTER

WRONG TIME PROJECTED FOR DELIVERY, MISBEHAVIOUR DONE BY SERVICE PERSON. PARTS NOT AVAILABLE AND BIKE TAKE FOR REPAIRING, AT THE TIME OF DELIVERY THEY SRVICE CENTER IS INFORMING THEY DONT HAVE THE PARTS...