[Resolved]  Bajaj Electricals — Baja water geyser

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

It is with much regret and anger that i am writing this email to the customer care division for bajaj electricals. I am highly disappointed by the quality of service and response provided to me for what seemed to be a regular geyser fault - which has now become a fiasco.

I had raised a service request for a fault in my geyser on 27th september to which a bajaj engineer by the name of rakesh gautam (Phone - [protected]) attended on 6th october. He replaced the thermostat and element to correct the issue. When we asked him for a bill, he said that the company has started automating these things and will receive the bill details on phone / email.

The geyser worked fine till 12th november after which it presented serious issues in which all hot water started coming for the cold outlets - even damaging the outlet pipes and flush system.
On 15th november, i raised another complaint (Noi[protected]-1) but now the technicians are asking for a bill (Which wasn't given to me). When the new technician checked the geyser - he said that the thermostat installed is a faulty and not genuine. Dismayed by this i reached out to the old technician (Rakesh gautam) - who said he will come and solve the issue but hasn't. I also reached to his service station which has also failed to look into this.

I also reached out to anuj tyagi ([protected]) - who promised to look into this matter last week but now has stopped answering my calls.

There seems to be no sense of control of the company on its engineers and representatives who are installing false items and putting the safety of customers at risk and there seems to be no supervisor who can look into these matters. This indicates a serious lack of control, ethics and code of conduct which one would expect from a company of bajaj's level.