Bajaj Electricals — Complaint regarding mishandling of my newly bought food processor by your company's representatives

Address:

400064

I bought bajaj food processor fx 9 on 18th march 2016 from mumbai showroom( pic attached ) and called up bajaj customer care ( complaint no :[protected] to send someone to my house for a demo..Next day this guy who's name was kamlakar came to my apartment for a demo.The way he was handling the processor and was trying to place the liquidizing jar over the processor body, he seemed totally unprofessional.Anyways he was trying too hard to place the jar and it got stuck badly and he was not able to remove it thereafter ( pic attached ).Well the excuse he gave that its normal and jar get stuck sometimes to the processor body because its brand new.Then he called up bajaj customer care and ask them to send someone from technical team to resolve the issue.I was totally shocked and confused because it was normal for him but not for me because it was bought from my hard earned money.

Well next day another guy kuldeep from bajaj technical team came to my apartment.He used his full muscle power to take out the jar from the processor body but failed miserably and it caused a big crack on my liquidzing jar ( pic attached ) .I bet you can imagine my situation and how i must be feeling that moment.Anyways he assured me that they will replace it soon and there is no need to worry.Since then i am regularly calling up bajaj customer care and this technical guy, and everytime they come up with new excuses that they are sorting out the issue soon.I am feeling totally helpless and frustrated because of their ill treatment and negligent behaviour..