[Resolved]  Bajaj Electricals — Complaints about Morphy Richards

Address:

Jhajjar, Haryana

My name is Rajeev Goel. I am one of the customers of Bajaj Electricals and I am hoping you may be able to help resolve a challenge I am facing. I have purchased Morphy richards Toast, waffle and grill sandwitch maker and I am very much frustrated with its performance and the service provided by Morphy Richards executives. I am using Morphy Richards products since many years but never faced any problem as I am facing now with Morphy Sandwitch Maker. I am very much disappointed with the performance of Morphy richards Toast, Waffle and Grill sandwitch maker. I have purchased Morphy Richards Toast, Waffle and Grill sandwitch maker last year and since starting its performance was very poor. It takes around 15 minutes to make a sandwitch. Then I placed a complaint with customer support (complaint number 4263194) and executive came and found issue in the sandwitch maker. Then with in few days he replaced the faulty Sandwitch maker with new one. But new sandwitch maker also have the same problem. After getting disappointed from Morphy sandwitch maker, I have purchased the sandwitch maker of Philips and it takes only 2-3 minutes to make a sandwitch but the Morphy richards Toast, waffle and grill model takes around 15 minutes to make a sandwitch. I have spoken to customer care regarding this and asked to provide me some other sandwitch maker or refund my money but they did not help me to solve the issue. Please go through below scenario how Mr. Lalit is calling the product in perfect condition: On 5th june 14, technician (Surender) visited my home and he followed proper process to make the sandwitch. But he found that the product is not working fine. In front o[censored]s he called his superiors and informed that the product is not working fine. After that on 7th June, Mr. Lalit called me and said that Surender don't have proper knowledge o[censored]sing the product and he want to check the product with expert/knowledgeful technician. Then on Monday, 9th June Mr. Lalit's expert technician visited my home. The technician told that first he will preheat the toaster and then after that in 2 minutes the sandwitches will be ready. He said that when the sandwitches will be ready, then light indicators will blink on the toaster. Then he followed the same process and tried to make the sandwitch. After 2 minutes the toaster's indicator lights blink but sandwitches were in the same condition as he put in the toaster i.e. not baked. Then, technician told us that sometimes it takes some more time and he again tried for two more minutes but after two minutes, the condition of sandwitches were same. Then he said that the product is working fine and sometimes this may take some extra minutes. Then he tried again and after 6 minutes, the sandwitches were baked but not properly. Even after this the technican was not ready to accept the reality. He told us that this is the normal functionality of this product and this product is working fine. Also the sandwitch which was baked in toaster was vary hard instead of crispy. We asked the technician, that in front of you this product is not working in the time limits which you set then how you are calling this product in perfect condition. But he could not answer our query properly. He kept on saying that this product is fine and I will send the same report to my superiors. From his behavior it looks like Mr. Lalit has instructed him that he don't have to listen the customer and don't have to speak the negative comments about the product even the product doesn't work fine. Since starting he kept on saying that this product is working fine even after observing the malfunctioning of product. I have purchased the most expensive Toaster of Morphy hoping that I will get the best quality output. But a three times cheaper Philips Toaster is giving me three times superior quality output. If they don't have to accept the reality, then why they have wasted my so much of time. Please look into this issue and help me to resolve the issue. Rajeev Goel [protected]