[Resolved]  Bajaj Electricals — Defective Exhaust Fan and not provide FREE installation of water heater

Address:Ranchi, Jharkhand

No response from Bajaj Customer Care regarding my mail. I have registered my complain of defective Exhaust Fan and request for FREE Installation of Bajaj Majesty 15 GPU Geyser by calling to[protected] at 1-33pm on 26/08/2014. My Bajaj Electrical Call No is 5360911 for Installation of Bajaj Majesty 15 GPU Geyser and Call No is 5360924 for replacement of Bajaj Metallic Exhaust Fan as per SMS received from LM-WeCare, the above jobs have been assigned to N. K. ELECTL, Ranchi. I have received call from N.K. ELECTL at 4-20 pm regarding above matter. They asked for installation charge for Geyser. I have told that I have purchased online with Free Installation facility and they refused to do the job. I am enclosing the screen shot of Free Installation facility at my location i.e. Pin-834008 for ready reference. Hope Bajaj will shows his quality service and professional commitment towards customer after sale. Please ensure that FREE installation of Geyser should be done within 5 days and replacement of defective product of Bajaj Exhaust Fan. I have sent several emails to [protected]@bajajelectricals.com>, [protected]@bajajelectricals.com with no corrective action till date. Bajaj shows its incompetence regarding online service provided by Flipkart, eBay, Amazon, etc.
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Aug 13, 2020
Complaint marked as Resolved 
Bajaj Electricals customer support has been notified about the posted complaint.
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Bajaj Online Shopping Policy for Exchange / Replacement given from bajaj website document below.
g. Exchange / Replacement
In case the Product is found having certain defect(s) immediately after delivery of the
same, User can request for exchange/ replacement of the Product any time after
delivery of the Product but not later than Thirty (30) days from the date of delivery of
the Product (which do not require any demo/installation) or Thirty(30) days from date
of demo/installation (if manufacturing/working defect is discovered at the time of
demo/installation for those Products which require demo/installation), by placing
'Exchange'/ 'Replacement Request' on the Website or by registering a call on the
Company’s Customer Service Centre at[protected]. In case any free item delivered to
User is found defective then the Company shall arrange the replacement of the Free
Item only and the main Product shall not be replaced.

Bajaj try to make fool to customer without proving true service in time. Already 14 days passed away with no positive action towards FREE installation of Water Heater and replacement of Defective product as per Policy. Actually Bajaj people itself not well aware about their policy & offer. Even without sending any technical person today they send false SMS "technician visited my place on 08/09/14 and found locked".

Following is the email send to Bajaj Customer Care as per our conversation with local service centre on 8th Sept, 2014.

"Today once again I received two SMS from LM-WeCare "Bajaj Electricals Call No[protected] &[protected] has been assigned to N. K. ELECTL", Ranchi for FREE installation of Water Heater & replacement of defective exhaust Fan.

I received phone calls from N. K. ELECTL ([protected] & [protected] at 10.55 to 11.00 AM) and their view is regarding FREE installation they have no policy document of Bajaj Electricals for FREE installation. It is ridiculous to know that person claimed himself as authority Bajaj Electricals for total Jharkhand area having no knowledge of FREE installation offer given on online website of bajajelectricals.com. Now I have no doubt about quality of people headed in Bajaj.
Moreover, NK ELECTL refuged to replaced my defective exhaust FAN which they want for repairing. I have received my FAN in defective condition on fresh purchase and same should be ONLY replaced by NEW ( I have kept the product as delivered).

Please ensure before placing any service assignment to your service centre, give a clear instruction with a copy to undersigned on email to avoid unwanted wastage of time."
Dear Customer,

We have forwarded your complaint to the concern department and they will revert to you shortly.


Thanks and Regards,
Spice Mobiles.
Dear Customer,

We would like to inform you that we can only repair the product as per our policy.


Thanks and Regards,
Bajaj Electricals.
Today finally FREE installation of Water Heater has been done by N. K. ELECTL, Ranchi. Thanks to Bajaj Team for taking initiative.

But one issue is still pending for replacement of defective Bajaj Freshee 305mm Metallic Dom Ex Fan. Today once again technical person from N. K. ELECTL, Ranchi physically checked the product and found defective. He informed same to his boss over phone.

As per Bajaj on Shopping Policy on Page No 12 under g. Exchange / Replacement heading USER can request for Exchange / Replacement for defective product as given below:

" g. Exchange / Replacement
In case the Product is found having certain defect(s) immediately after delivery of the
same, User can request for exchange/ replacement of the Product any time after
delivery of the Product but not later than Thirty (30) days from the date of delivery of
the Product (which do not require any demo/installation) or Thirty(30) days from date
of demo/installation (if manufacturing/working defect is discovered at the time of
demo/installation for those Products which require demo/installation), by placing
'Exchange'/ 'Replacement Request' on the Website or by registering a call on the
Company’s Customer Service Centre at[protected]. In case any free item delivered to
User is found defective then the Company shall arrange the replacement of the Free
Item only and the main Product shall not be replaced."

Now I would like to request you to exchange my defective Bajaj Freshee 305mm Metallic Dom Ex Fan with TWO nos of (SKU: 250402) Bajaj Maxima DxI Fresh Air Fan as per Web Offer price of ₨.1, 245 each i.e. Total Rs. 2490/-.

Already I have paid Rs.1495 for defective Fan so I have to pay balance Rs.995/-(Rs.2490 - Rs.1495) on delivery.

Hope Bajaj take a positive corrective action to resolve the pending issue of defective FAN as per Shopping Policy. For your ready reference I enclosed herewith the Bajaj Online Shopping Policy snap shot on " g. Exchange / Replacement ".

Dear Customer,

We would like to inform you that the water heater can only be repaired. We will not be able to replace the same as per terms clearly mentioned in the warranty card.


Thanks and Regards,
Bajaj Electricals.
First of all you should know the case clearly before putting any remarks. It is a case of defective exhaust Fan delivered on 25th Sept not the Water Heater. The product purchased online from http://bajajelectricals.com/ website as per Online Shopping Policy of Bajaj not as per warranty card. Please educated your people before offering product online. Bajaj completed 75 years mainly on old concept of offline marketing. Please send your team for training to Flipkart / Amazon / eBay before directly going for e-Commerce other wise due to your ignorance of knowledge we have to suffer. Share my bitter experience to social media with images and link to all my circles about your feedback so that people will know about Bajaj much better way. If you have any doubt about your online shopping policy talk to your higher authority to change the same & do business only offline as you know better since 75 years of practice.
Moreover, what is use of providing [protected]@bajajelectricals.com mail id for online support while no one response.Already I have enclosed snapshot of bajaj policy on defective product. If you are not aware of same please provide your mail ID I will prove you the soft copy of Bajaj Online Shopping Policy. Even you are not able to understand please clarify it from your legal department.

Regards

Arun Majumder
[protected]
Today my defective exhaust fan has been exchanged with Bajaj Induction heater and my problem is finally resolved.

Special thanks to Mr. Bobby Khan, N K Elect, Ranchi alongwith bajaj team to cooperate.

My great salute and regards to consumer forum whole team members to help us to raise my complaint in right place.

As a consumer we expect quality in time sale service from reputed company like Bajaj.

Best regards
Arun Majumder

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