Bajaj Electricals — Failure of reparing in Microwave Oven

Address:

Cuttack, Odisha

My following complaints against Bajaj Company- 1- That, I was purchase a microwave oven (Model 2100 ETC) of Bajaj of Rs 7100/- from WORLD OF FANS & APPLIANCES, Buxi bazar, Cuttack, Odisha on dtd 20/08/2010. 2- That, near about 4 months before the transformer of oven has burned.thereafter I have called to customer care of Bajaj and they provided to me a contact number of Mr Saroj Sahoo. 3- That, I have contacted to Mr Sahoo and he instruct to me for giving the oven to SAI ENTERPRISES R/6, RAJABAGICHA, CUTTACK, ODISHA. 4- That, as per him instruction I given the oven on dtd 16/02/15 to the same address for repairing and they said to me that in the next week oven will be repaired. 5- That, after one week I called them and they took more time for repairing. 6- That, since 16/02/2015 to may last week, Mr Saroj Sahoo informed to me that the oven can't repaired because part is not available in the market. 7- That, thereafter I called to customer care and they provided other number of Mr Priyabrat. 8- That, I called to Mr Priyabrat and informed to him of my problem, he convinced me that the oven will be repaired within one week. 9- That, after one week, I called to him on dtd 02/06/15 again and then he also said that for the reason unavailability of parts oven can't be repaired.as well as he given another contact number of Mr P.V.Raju for calling him. 10- That, I called to Mr Raju, who told service head to himself and he also said that oven can't be repaired. Conclusion 1- That, the some parts of my oven either damaged or theft by the technician of Bajaj, because if the parts were not available, then the information of that should be provided by him in maximum one months but they have never called me.only I called him at time to time.and finally in May last week they told me that repairing is not possible. 2- That, if the Bajaj has stopped the sailing of that model no. of oven then also the company is responsible for repairing. Prayer I request to you, that please arrange for repairing of my oven/ instruct to company for providing a new oven after deduction of repairing charge. Thanking You, Regards L.K.Upadhyay Mob-[protected]