Bajaj Electricals — Faulty water heater

Augustian Kurian

from Bangalore, Karnataka

Address:	Bangalore, Karnataka, 560099
Website:	bajajelectricals.com

I have purchased Bajaj 15 ltr geyser, it stopped working (When i power on the water heater it has a sound and stopped working. The body cover also got opened from the back)

I raised a complain with customer care on 16th Jan 2016 Ref - No BAN[protected]-1, No body turned up and finally they cancelled the request saying "We did not get any response from you. Hence cancelling your call". Again i called up Customer care and finally send one Engineer visit my place.

Now Bajaj telling they cannot replace the geyser. When you power on it wont get faulty :-) The product is under warranty. Just 2 months Old.

Please dont trust Bajaj. When the product get faulty they will say n number of reasons and wash their hands smartly.

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Comments

Bajaj Electricals Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly share with us your contact number and location to assist you better.

Regards,
Bajaj Electricals

Augustian Kurian

from Bangalore, Karnataka

You can reach me on [protected].

Augustian Kurian

from Bangalore, Karnataka

Guys i am raise this complaint on 23rd Jan. Till now i am not got single call from Bajaj.

On jan 28th i got a reply saying share your contact and location . This reply is very the best example you people doesn't have a professional approach to resolve a customer complaint. Reason in my complaint i am clearly mentioned the Bajaj complaint reference Number - BAN[protected]-1 (Are you creating a Customer Ticket without Contact Details and Address???????????) Shame on you folks.