[Resolved] Bajaj Electricals — FX11 - Food Factory

Shivakumarks

Address:

Bangalore, Karnataka, 560072

Hi Team, This is with regard to the complaint numbers[protected] and[protected] registered in my brother's name. The complaint regarding motor issue (FX - 11 Food Factory) was attended promptly on 20th October 2015 and the motor was repaired/replaced. But within a day, the knob was out due to incorrect fitting done by the engineer and we are unable to use the mixer. We paid Rs.350 as service charge as the service warranty had expired (motor has 5 year guarantee). Please note that no receipt was given for this Rs.350. As the problem continued we logged another ticket[protected]th October 2015) with an assurance to be resolved in 2 working days. We got a call on (26th October 2015) asking for the issue and we told him that motor/appliance was not fixed properly last week. As this is the continuance of the issue of the previous ticket we refused to pay him the service charge. He (Mob: [protected]) refused to attend the issue and asked us to call back the same person who attended this issue earlier. As we do not know the name of the person we insisted to check and let us know but seemed that he did not represent any company but for himself and also did not provide his manager's number to check the person who attended the issue previously. Please help to resolve the issue and we are not going to pay service charge once again which was mentioned while logging the call also[protected]. I have been calling daily to the Bajaj customer care[protected] and daily I get the reply of the issue getting resolved and being forwarded the issue to the service center as "Urgent". No one's attended the issue though. Then finally Bajaj customer care gave me the service center manager's number [protected] who doesn't pick-up the calls. Today I sent a message to him and tried to call but he started cutting my calls. The best part is Bajaj customer care was very polite to me but not sure if they have any control over these service centers at all. Also, not sure as to why they do not reply to the emails ([protected]@bajajelectricals.com). Any help/advice in this regard would be of great help. Thanks, Shivakumar

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Oct 30, 2015

Complaint marked as Resolved

Bajaj customer care gave me the service center manager's number who initially did not pick the call but then I left a message saying Bajaj had provided his number for ease of follow-up and getting the issue resolved asap. Also, Bajaj customer care was putting pressure from their side as well. Finally, the personnel showed-up and fixed the issue. No one's bad here...and all is well that ends well. Thanks.

Oct 29, 2015

Updated by Shivakumarks Also, just came to know from the bajaj electricals website that Food Factory service charge is only Rs.250 but we were charged Rs.350 on 20th October without receipt. I had mentioned in my complaint that Rs.350 was charged and haven't received the receipt and this might be the the reason they are not attending the issue.
a) They came on 20th October (ticket 7905230), did not fix the appliance properly, charged Rs.350 without receipt.
b) When logged a ticket on the issue still pending and asking for the receipt, they haven't turned out to attend the issue (ticket 7942365).
c) Also, we had mentioned of not paying the service charge for the same issue while logging the call with Bajaj which was agreed also.

Verified Support

Nov 02, 2015

Bajaj Electricals Customer Care's response Dear Customer,

Kindly provide us your contact details along with your exact location so that we can assist you better.

Regards,
Customer Care,
Bajaj Electricals Ltd.