[Resolved] Bajaj Electricals — Induction Cooker - Service is not being provided while the product in Warranty | |||
Hi, I purchased a Bajaj Mejasty incution cooker on 01 March 2014, This product comes along with the warranty of 1 year. The product stopped working after around 4 months only. I raised a complaint on 06 July 2014 with complaint number 5030904 mentioning my Induction cooker is not working, They ensured that it will get repaired in two working days the two days are over no one visited my home to repair the damage. When I am calling to customer care they are providing the contact number of the service center according to my address but when I call the service center then the service center guys say this area does belong to us you need to reach out back to the customer care. I am regularly calling the customer care they are just attending the call and saying it will get resolve blahh blahhh... The product is still in the same situation and the customer care and the service center are also in the same situation. Thanks Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Bajaj Electricals customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Please resolve this ASAP
Reply
Dear Mr. Anurag,
We have forwarded your complaint to the concern department and they will revert to you shortly.
Thanks and Regards,
Bajaj Electricals.
We have forwarded your complaint to the concern department and they will revert to you shortly.
Thanks and Regards,
Bajaj Electricals.
I will post complaints daily... It's not the matter of 3200 rupees induction cooker It's, the matter of how these companies like BAJAJ ELECTRICAL fraud their customer. I will continue call your customer care in every hour until the promised service is not provided. I am about the file a case in the Consumer court Pune, It does not matter how much amount I will have to spend in order to process my request.
It was my mistake I trusted BAJAJ ELECTRICAL. I am posting my honest review comments on the online shopping stores and will let the others know how BAJAJ Electrical serves and which quality product they have in their list and I am sure the people will know the truth and your business of this product will definitely decrease by a certain percentage.
It was my mistake I trusted BAJAJ ELECTRICAL. I am posting my honest review comments on the online shopping stores and will let the others know how BAJAJ Electrical serves and which quality product they have in their list and I am sure the people will know the truth and your business of this product will definitely decrease by a certain percentage.
Finally, the senior guys took the charge and took some corrective actions in order to resolve my problem. The product is now repaired and till now functioning fine but I am not really sure how long it will work fine. Lets hope for the best.I would like to pay my words of thanks to Mr. Naresh, Supriya and Mr. Kedar from customer care department because only these three guys were having some concern for my request so a big thanks to all the three guys.
Although, I had to called around 21-22 times in customer care department and every time I was getting the same response from each and every member of the department, but at last want to appreciate the customer care executives as well because every time they were listening me at least. I think they did a good job because they were doing the best what they are capable of (Sending the reminder mails).
At last I have a suggestion for Bajaj Electricals Limited, I don't know how much importance they guys will provide to this but I want to suggest like when a person is not a part of a big brand then at that point of time he/she was nothing but the moment he/she becomes a part of a big brand like Bajaj the same moment he/she starts representing the brand. What I feel is, in this competitive world it's hard to earn the name but it's even harder to carry that earned name for a certain amount of time. So next time when you hire anyone or when you provide your service centers to some one then please provide some kind of behavioral training along with the technical part. Although, these service center guys are not directly a part of your organization and a very small entities for a big brand like Bajaj BUT these small small entities collectively form a brand name. So please look into the issue so that you will not have a next BLUE MOON service center.
Again Thanks for taking the issue on high priority and get the issue resolved.
Although, I had to called around 21-22 times in customer care department and every time I was getting the same response from each and every member of the department, but at last want to appreciate the customer care executives as well because every time they were listening me at least. I think they did a good job because they were doing the best what they are capable of (Sending the reminder mails).
At last I have a suggestion for Bajaj Electricals Limited, I don't know how much importance they guys will provide to this but I want to suggest like when a person is not a part of a big brand then at that point of time he/she was nothing but the moment he/she becomes a part of a big brand like Bajaj the same moment he/she starts representing the brand. What I feel is, in this competitive world it's hard to earn the name but it's even harder to carry that earned name for a certain amount of time. So next time when you hire anyone or when you provide your service centers to some one then please provide some kind of behavioral training along with the technical part. Although, these service center guys are not directly a part of your organization and a very small entities for a big brand like Bajaj BUT these small small entities collectively form a brand name. So please look into the issue so that you will not have a next BLUE MOON service center.
Again Thanks for taking the issue on high priority and get the issue resolved.
Finally the senior guys from Customer care department took the charge and took some corrective actions in order to resolve my
problem. The product is now repaired and till now functioning fine but I am not really sure how long it will work fine. Lets hope
for the best.I would like to pay my words of thanks to Mr. Naresh, Supriya and Mr. Kedar from customer care department because only
these three guys were having some concern for my request so a big thanks to all the three guys.
At last I have a suggestion for Bajaj Electricals Limited, I don't how much importance they guys will provide to this but I want to
suggest like when a person is not a part of a bi brand then at that point of time he/she was nothing but the moment he/she becomes a
part of a big brand like Bajaj the same moment he/she starts representing the brand. What I feel is, in this competitive world it's
hard to earn the name but it's even harder to carry that earned name for a certain amount of time. So next time when you hire some
one or provide your service center to some one then please note you are providing your brand value in those hands. Please provide
some kind of behavioral training along with the technical part so that they come to know how to deal with the customers. Please I
request you not to make another BLUE MOON SERVICE CENTER.
problem. The product is now repaired and till now functioning fine but I am not really sure how long it will work fine. Lets hope
for the best.I would like to pay my words of thanks to Mr. Naresh, Supriya and Mr. Kedar from customer care department because only
these three guys were having some concern for my request so a big thanks to all the three guys.
At last I have a suggestion for Bajaj Electricals Limited, I don't how much importance they guys will provide to this but I want to
suggest like when a person is not a part of a bi brand then at that point of time he/she was nothing but the moment he/she becomes a
part of a big brand like Bajaj the same moment he/she starts representing the brand. What I feel is, in this competitive world it's
hard to earn the name but it's even harder to carry that earned name for a certain amount of time. So next time when you hire some
one or provide your service center to some one then please note you are providing your brand value in those hands. Please provide
some kind of behavioral training along with the technical part so that they come to know how to deal with the customers. Please I
request you not to make another BLUE MOON SERVICE CENTER.
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