[Resolved]  Bajaj Electricals — Issue unresolved

Jul 24, 2014

Updated by Nikhil_Verma Hi,

After my last complaint around June 12th Bajaj Area Service manager (Mr. Shashi Ranjan) visited my home along with technician. He promised that he will provide permanent solution. He also told that in case any further issue crops up he will provide a coupon for replacement with new water heater.

I was out of city for almost 2 weeks and on 18th July when I again switched on the water heater it had huge spark and the heater tripped. When the technician visited he told the connector is damaged and did some temporary fixing. Even after that fixing we were able to hear some sparking noise. So he told their might be some problem with thermostat and he will replace it. There is still leakage which he checked and couldn't’t find the reason (see attached image) and I am sure once again when the water will collect we will have spark and machine failure.

Now you can imagine how frustrating this is, now all the parts have been opened and some temporary fixing is done. My Bajaj water heater has now become even worse than a local company water heater.

I therefore request Bajaj to take this heater back and do experimentation with it if they like and provide me with a new working Water heater as promised by the Area Service Manager last month.

Does Bajaj has such a bad product which will have 5-6 complaints in span of 3-4
months.

Nikhil