[Resolved]  Bajaj Electricals — Jx5 mixer juicer grinder case no:che[protected], md javed

Address:	600037
Website:	www.bajajelectricals.com

Hi.. Please forward it to the ceo of bajaj electricals..

I am really disappointed with your service at chennai zone.. What happened is i purchased one jx5 juicer mixer grinder from air force canteen avadi chennai on 3rd april 2016. Once i opened the box i got the fiber led broke (Upper case fiber cover). And once i started it, it was giving so much spark and smell inside the motor.. Then i contacted with bajaj customer care[protected].. As per your customer care they suggested me that they will send executive to my address and they did the same.. Your executive came to my place and they took my device and told me that they will delver it to me within 4-5 days.. But he couldnt deliver the product to me.. Once i call to him on this no ([protected]). They told sorry for the delay because of transaction from mumbai and said for wait more 5 days.. After 5 days i tried to call to but he was not reachable.. Then i again call to ur customer care[protected]. Ur customer care told me that they will escalate it to the higher authority and they will call back to my mobile no.. But i could not get any call back from ur customer care. Till april 13, 2016,
There after i went to my native palce for 1 month, while mean i tried lot of time but there was no response from service center and customer care.. Again i came back to chennai on 23rd may 2016 and i call to customer care and i got the mobile no of mr selvam-[protected], and i contacted he referred me [protected], and this person accepted my problem but he gave a lot of hope that he will deliver very soon sometime monday sometime tuesday, i again call to selvam again he referred me raghwa electricals mr kannan mo no-[protected]. I called and get the address details and i went to the place raghwa electricals chennai,, once i reach to the raghwa electricals they gave me my jx5 model mixer juicer grinder with very bad condition there was so many scratches and crack on power off and on switch case. Too bad condition. Even when i asked for the fiber lid,, they told me to pay 270 rupees extra.. I refused to pay and said it was initially damaged from the beginning of the day.. I tried to convince and i spoke to selvam he refused he said i have to pay any way.. Then i called to mr ravi-[protected] he said to send the case no and disconnected the call... So i took my jx5 and returned back to home.. What the bull is this.. So can u guys please let me know what is this... Bull process u all are following...