[Resolved] Bajaj Electricals Ltd. — Replacement of Two New Bajaj Celing Fans in Guarantee Period | |||
Hi, We have bought two Bajaj Spectrum ceiling fans on August 14, 2013. Since that time both fans gave problems. At the beginning they had wobbling issue for which we approached Bajaj's customer care toll free number and they replaced blades of one of the fan. After that we had to make 2 more complaints for one or the other fan. Later on due to winter season fans were not in much use and time passed on till the month of March of 2014. Since March 2014 we are continuously following up with the customer care for noise that both fans were making. Finally green signal of replacement of both Fans was given by Mumbai office of Bajaj Electricals and as per email from them person from Pune office visited our house for replacement. But as intimated earlier also to Mumbai office that Fans were purchased from CSD of 9 BRD, Vimannagar, the person visited has refused for replacement stating canteen fans are not replaced. I told him both fans have 2 years guarantee and we have canteen stamp and guarantee card as well. Then how come he can say such thing. He said he need to confirm and left and never contacted back. Again we approached Mumbai office and finally they gave me contact number of Mr. Naval of Pune office who directed me to M.S. Enterprises who deal with canteen things and he assured me of getting replacement from M.S. Enterprises, Bopodi, Pune. Next day on 24th April person from M.S. Enterprises came, checked both fans and found that both fans were in totally out of order condition which new fans shouldn't be. One had bearing and greasing gone and for another one he also wondered how that fan is running as it was totally a rejected piece. He took both fans along with him telling us that we will get replacement in around 5 to 7 days' time. Still nothing happened nobody reverted back for which we again approached Mumbai office, Mr. Naval and service center as well as Mr. Nitin Mane who looks after service of CSD products but nothing happened everybody either avoided or said they will get back to me in 5 mins to an hours time but nobody got back. Finally on May 5, the person of M.S. Enterprises who took our fans came to collect blades stating that they will give replacement and until now they were working on repairing of those rejected quality fans to give it back to us. I do not know why Bajaj calls it a guarantee rather than warantee if they are selling rejected piece and are not willing to give replacement. Until today, i.e. May 15, 2014, we have not received New replaced fans as if we have done some big blunder crime of Buying from CSD. Irony is both fans have simultaneous serial number for which Bajaj cannot say out of 100 pieces there is a probability of one such piece having a fault because we have both fans in same condition. It seems both these fans must have been replaced for some customer in outside market and again repacked by company and supplied to CSD which unfortunately came to us. My letter of complaint is too big to read but I had to write to mention all details & problems we have gone through and & still going through with the hope that someone will look into this matter before 2 years guarantee period is over and will give us the new fans immediately. Already 9 months are gone. Details of Fans is as follows: Product : Spectrum 01 C/F 1200 mm Batch No. E0110713 Serial No. of the Product : 10516 & 10517 GC SI. No./Code No. 0387125 & 0387126 I do not have complaint number of year 2013. some of the complaint numbers of year 2014 are 3073176 / 4283910 / 4347190 Complaint is registered in the name of Geeta Naik Registered Mobile Number is +91 [protected] Thanks & Regards, Neeta Naik +91 [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Bajaj Electricals customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Sir,
Further to your above email to Bajaj I received calls & messages from Mr. Naval of Bajaj on May 22, 2014 and based on our discussion as the fans which were submitted were not available I was asked to make another selection. On May 23, 2014, based on suitability for our living room we selected Bajaj Winstrim ceiling fans of Kashmir Beige colour and told them that we will pay the additional amount as the Winstrim is costlier than Spectrum.
Naval agreed and said okay for the same after confirming with M S Enterprises on 23rd itself.
Reason behind writing this email now is after so much of happening also until now we have not received any fan from Bajaj and situation is as before.
Sir I would need your interference in this matter as I have old parents who have suffered all this summer without fans and now it has become intolerable for me to see their situation. It seems Bajaj people have forgotten that fans are for utility purpose required most in summer and not a decorative piece.
Thanks & Regards,
Neeta Naik
[protected]
Further to your above email to Bajaj I received calls & messages from Mr. Naval of Bajaj on May 22, 2014 and based on our discussion as the fans which were submitted were not available I was asked to make another selection. On May 23, 2014, based on suitability for our living room we selected Bajaj Winstrim ceiling fans of Kashmir Beige colour and told them that we will pay the additional amount as the Winstrim is costlier than Spectrum.
Naval agreed and said okay for the same after confirming with M S Enterprises on 23rd itself.
Reason behind writing this email now is after so much of happening also until now we have not received any fan from Bajaj and situation is as before.
Sir I would need your interference in this matter as I have old parents who have suffered all this summer without fans and now it has become intolerable for me to see their situation. It seems Bajaj people have forgotten that fans are for utility purpose required most in summer and not a decorative piece.
Thanks & Regards,
Neeta Naik
[protected]
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+91 22 2204 3733
+91 22 4128 0000
+91 22 2204 3780
51, Mahatma Gandhi Road, Fort, Mumbai, Maharashtra, India - 400023
We have forwarded your complaint to the concern department and they will revert to you shortly.
Thanks and Regards,
Bajaj Electricals.