[Resolved]  Bajaj Electricals — Manufacturing defective ceiling fan & poor customer & service centre response

Address:	Mumbai City, Maharashtra, 560102
Website:	bajajelectricals.com

I purchased a new ceiling fan of bajaj make (Model edge, sl no. S4100316) on 9th april 2016. Upon installation fan was heavily swinging at all speeds.Initial complaints lodged on 11/04/2016 with customer care was routed to service centre sumukh electrical in bangalore whose service personal found fan blade as defective. I was assured to get the blades replaced within two days and the request was closed without proper resolution. After multiple follow ups with customer care, service personal revisited the complaint with new set of fan blades but to my surprise the problem was not solved. This time the reason was given as manufacturing defect with fan itself.

I called bajaj call centre recently and even escalated the issue to regional service manager but no use.

Complaint registered with bajaj call centre so far:

9572073, dated 11/04/2016
9590132, dated 14/04/2016
9705122, dated 04/05/2016
9721112, dated 07/05/2016
9777983, dated 17/05/2016

Due to heavy swinging the fan is not in use and would like to request bajaj electrical to provide me solution for a defective product which i purchased.