[Resolved]  Bajaj Electricals — worst service with arogant attitude

Address:

East Khasi Hills, Meghalaya

I am using a wide range of bajaj home appliances which includes chimney, water heater (Geyser), hot blower, room heater, mixer grinder etc. Of late I am facing unnecessary hurdles for service of my bajaj appliances. To start with, I bought a bajaj chimney a few years back and faced a lot of trouble just to get it installed mainly due to the fact that your service centre is totally ignorant even about the working principle of the chimney. However, I managed to install the same myself and subsequently sent you a quarry related to the warranty of the same as your service condition indicates that to avail warranty benefit the product must be installed by your authorized service provider. I am yet to hear from you on this subject. I purchased a bajaj cook top two years back and the glass top broke after a period of about 7 months. As usually I approached your authorized service centre "M/s. Dey Electricals, Keating Road, Shillong, Meghalaya" and was told that the glass top is not available right at the moment and I need to wait for a few days for the spare to be brought in from your Guwahati depot. When no information was received even after a month, I visited the service centre to enquire and was assured again on the pretext that the same is not available at Guwahati and the same has been ordered from Mumbai and I would be getting it within 15 days. Again a month passed without any information being provided to me. And since then, for the last 1 & half year, every time I visit the service centre, I am receiving this or that excuse. Of late the service centre personal is responding very rudely. He does not have the minimum politeness in his tone. when I reacted and told him that I would be forced to complaint to the company, to my surprise his reply was "do whatever you like to do, I give damn about your complaint, I do not care for petty customer like you people". Those were the exact narration used by him. what I would like to know here that, is this should be the attitude of a "AUTHORIZED SERVICE CENTRE" for a reputed company like bajaj electricals?? It seems that the company is least bothered about customer service as they are happily keeping mum on the complaint or quarry being sent to them. While selling the product the dealers like Radio Electrical Store or the Bhajanlal of Shillong assures all the support related to the service but actually when I visited them with my complaint, quitely I was told that the service is not their responsibility. IS ANYBODY FROM BAJAJ ELECTRICALS IS LISTENING?????