[Resolved]  Bajaj Finance — Behavioral Issue of employees

Address:

Kolkata, West Bengal

Respected Sir, I 'm an existing customer of Bajaj Finance. Today I went to Techno city consumer durable stores at Sarat Bose road as I wanted to purchase two of the air conditioning units under finance scheme. I possess an Emi card and wanted to install the air conditioners in two of the different locations. The representatives were unwilling to help out, moreover they were charing extra as per the calculation. When I objected, the representative called his colleage and asked him to handle the situation. They were not accepting my documents and asked me to get the electricity bill of my residence. I want to know the valid documents required to take consumer durables as per norms. I was giving them my driving license and pass port where in they insisted on to the electricity bill. They went on argue with me for the documents and even stated that giving the product and loan is their sole discretion. If this is how you do business where in you allow your representatives to judge on their customers by face, not by the previous records then I must say, you should not have given my the Emi card with a limit of above a lac on it. Later the store manager intervened and asked the representative to process the loan to which they agreed but that was beyond the tolerance level. It happened to be traumatisation for me after the situation. All what I request is to please look into the matter Regards, Danish shahab