Bajaj Finance — EMI date changed without any Notification or my acceptance

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Mumbai City, Maharashtra

RE: EMI? kunal naik 23:08PM To: [protected]@bajajfinserv.in I think you do not understand English. I said for all the products I purchased previously the EMI date was 5th of every month and without notifying me the date has been changed to 2nd. You can check the loan details of all previous products. All I can provide is the bank statement of the EMIs of previously purchased products. And I do not understand how difficult it is for you to change the EMI date to 5th. If that is the way your customer finds it easy to pay his EMIs on time then I do not understand why you cannot do a simple thing to keep your customer happy. I would request a manager to look into this. Secondly you asking me for a proof right? May I know what proof do you have that I have agreed on the EMI date of 2nd. The document that I signed did not consist of any EMI date and the EMI date was verbally informed to me to be 5th. So when you know that its your mistake that the EMI date is not mentioned on the signed document then how can you ask for a proof. Now its the same with you. You send me the proof where I have signed any document of yours where the EMI date is 2nd and If your are unable to provide the same, send me the proof where I was previously notified that the EMI date will be changed to 2nd by the company. If you fail to provide any proof which I had signed or any notification which was sent to me before I purchased the product then its mandatory for you to change the EMI date to 5th. I will be requesting the bank to cancel all Direct Debits/ Standing Instruction and report a fraud by Bajaj Finace in all social websites and consumers. You better don't attempt the EMI on 2nd and give me a confirmation so that I do not cancel the direct debit with the bank. So send me the proof where I have agreed and signed the EMI of 2nd or better you change it to 5th. Regards, Kunal Naik Reg Number: [protected] PAN: AFNPN1504Q Date: Sat, 9 May 2015 09:53:05 +0530 To: [protected]@live.com CC: From: bajajfinserv.in [protected]@bajajfinserv.in Subject: RE: EMI? . Dear Customer, Thank you for writing to us at Bajaj Finserv. We sincerely apologize for the inconvenience that has been caused and appreciate your understanding and patience. With reference to your email, we would like to inform you that loan has booked with loan documents signed by you. We request you that kindly send us a scanned documents regarding due date agreed by you is 5th. Once we have validated our system records, we shall revert to you. For any further clarifications, please write to us at [protected]@bajajfinserv.in Bajaj Finserv assures you its best service, always. Yours sincerely, Bajaj Finance Ltd. [protected][protected][protected][protected] So you can check my previous loan details. For all products the uniform emi date you are taking about was 5th of every month which was promised will be the same for this phone as well. So if the uniform date was 5th of every month then why it is 2nd on this product. So change it to 5th. Don"t give me all these reasons ________________________________ Date: Thu, 7 May 2015 18:53:48 +0530 To: [protected]@rediffmail.com CC: [protected]@live.com From: bajajfinserv.in [protected]@bajajfinserv.in Subject: RE: EMI? Dear Customer, Thank you for writing to us at Bajaj Finserv. Bajaj Finserv follows a uniform due date for EMI payments from all its customers. Hence, we regret to inform you that currently, we do not have an option of changing the EMI due date as requested by you. For any further clarifications write to us at [protected]@bajajfinserv.in Your feedback is important to us and will help us serve you better. Please take a few minutes and give us your feedback on http://bflloans.force.com/BFeedbackPage?cID=a1o90000000i96l&csId=[protected]ngvP...⇄ Bajaj Finserv assures you its best service, always. Yours sincerely, Bajaj Finance Ltd. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ You can access your loan related information such as Statement of Account, No objection certificate, EMI card related information and do lots more online on Experia- our online customer Portal. To download the Experia App on your mobile SMS APP to [protected] [protected][protected][protected][protected][protected][protected][protected][pr...⇄ [protected][protected][protected][protected] What Nonsense. While taking the product. I was promised by your sales executive in Reliance Digital Growels Mall- Kandivali E that the EMI date will be on 5th of every month. I was only not sure which month it will start. I cannot pay your emi"s on 2nd of every month as I get paid on 4th. If this was informed to me by your sales guy than I wouldn"t have taken the product from you. Kindly ensure to change the pay date to 5th and I also do not understand why so much of inconvenience is done to me. In all my previous purchases with Bajaj Finserv, all emi dates were always 5th or later. Kindly do the needful or issue refund of the advance emis paid as I would consider to return the product if you cannot change the emi date. Regards Kunal Naik [protected] ________________________________ Date: Sun, 3 May 2015 10:53:35 +0530 To: [protected]@live.com CC: From: bajajfinserv.in [protected]@bajajfinserv.in Subject: FW: EMI? Dear Customer, Thank you for writing to us at Bajaj Finserv. With reference to your loan account number 5770CD09089370, as requested, please find the attached a copy of the Statement of Account. We are also furnishing below your EMI details: Loan tenure:10 Number of advance EMIs paid:03 Number of EMIs paid:00 Number of EMIs due:07 First Due Date: 02/06/2015 End Installment Date: 02/12/2015 For any further clarifications write to us at [protected]@bajajfinserv.in. Your feedback is important to us - Please click on the link below to register your feedback - http://bflloans.force.com/BFeedbackPage?cID=a1o90000000ZLoh&csId=[protected]FJYF Bajaj Finserv assures you its best service, always. Yours sincerely, Bajaj Finance Ltd. To receive your Experia user ID and password, type ‘Experia’ to [protected] from your registered mobile number or log in to your account on www.bajajfinserv.in. Explore our website for detailed information on: Loans, EMI related – balance, last payment, Statement of accounts, NOC and EMI Card. [protected][protected][protected][protected] Reply plz Sent from my Sony Xperia™ -------- Original Message -------- Subject: EMI? From: kunal naik To: [protected]@bajajfinserv.in CC: Hi, I had recently purchased a Galaxy A5 on Bajaj EMI card. Kindly let me know when is the 1st EMI going to start so that I can keep my account sufficiently funded on that day. PAN: AFNPN1504Q Registered number: [protected] Regards Kunal