Bajaj Finserv — Complaint regarding Interest refund and Cash back on personal loan from Bajaj Finance Ltd (MR. NIRAJ AGRAWAL - 401SAL[protected]

Address:

New Delhi, Delhi

Hi Bajaj Finserv Team, This is to put to your kind notice and seek an action of some complaints i have regarding my personal loan with Bajaj Finance. 1) My first complaint is regarding the refund of interest of 9 days since I received the loan amount disbursal on 09th June and as per the repayment schedule my 1st EMI will be deducted on 02nd July hence i should be charged interest of 23 days for June month but since the EMI scheduled for 02nd July will have 30 days of interest calculated hence could you please arrange for a reversal of interest of 9 days. 2) My second complaint is regarding cash back of Rs.7500/- committed by Ganesh Kumar ( DSA Agency) in lieu of 1% processing fee charged by Bajaj Finance in which i was told that though the company is charging the processing fee of 1% i.e Rs.10, 000/- but Mr, Ganesh Kumar will refund Rs.7500/- to me from the commission received by him on this personal loan application since he is the one from whom this file was sourced and he is running an individual DSA ( Direct Sales Agency), to also let you know that Mr.Satyendra Kumar ( from Bajaj Allianz Staffing Solution as satyendra.[protected]@bassindia.com) has heard our conversation and also agreed on this proposal and now after the disbursal of the amount Mr. Ganesh Kumar is refusing to refund the amount of Rs.7500/- committed by him before the disbursal, also to let you know that i was in a constant pressure from Mr. Ganesh Kumar and Mr.Satyendra Kumar for the final disbursal of the amount since i was not ready to pay any processing charge but since it was their monthend on 02nd June 2015 and hence i was given this offer of refund of Rs.7500/- because of their target completion. I have also applied in HSBC for personal loan being an existing customer and my file was in process with HSBC at 12.99% ROI with NIL processing and part payment fee but since it was taking a day or two more hence i was pressurized by Mr.Ganesh Kumar and Mr.Satyendra Kumar to send a confirmation mail for Bajaj Finance personal loan on 02nd June 2015 due to monthend date. 3) Complaint regarding an amount of Rs.1, 250/- towards Financial Fitness report, in which i was charged an amount of Rs.1250/- from my final disbursement amount though i was not sure about this charge but on the good faith i replied on the final disbursal confirmation as OK and i was charged for an amount of Rs.1250/- but i don't need this report since i haven't asked for it but it was forced to me in final disbursal. I now want Bajaj Finserv team to take action on these points and give me a proper resolution of the complaint and take action on the people involved with regards to complaint no.2 regarding cash back and advise on this cash back. Hope to get a positive reply on these complaints else I will write this complaint to senior management team as well including Mr.Rahul Bajaj / Nanoo Pamnani and other senior management team of Bajaj Finance and Bajaj Group in case if i don't receive a positive reply and action on above complaints. Thanks, Niraj Agrawal Mobile:+91 [protected]