[Resolved]  Bajaj Finserv — complaning against bajaj recovery agents harrasment

Address:

Hyderabad, Andhra Pradesh

To, Business head- Business loans Bajaj finserve limited . 6-3-891 & 892, Belvedere Building 4th Floor, Raj Bhavan RoadSomajiguda, Hyderabad – 500082 Su subject : complaint against recovery agents/collection agents of bajaj finserve for HARASSMENT and GUNDA GIRI . Further the above mentioned subject kindly note that I am G.AMARENDAR WOKING AS A DENTAL SURGEON IN THIS FIELD FOR for 5 years. In the due course of my HOSPITAL business I was offered business loan from BAJAJFINSERVE Financial services and I have availed the same. Also I have been paying them promptly for the past 13 MONTHS . BAJAJFINSERVE LOAN ACCOUNT : 4000DL01408578 The above said loan is business loan with equated monthly installment. I have been promptly paying the installments till last month(MARCH 2015) and due to the health issues of mine and in my family, my business has come down drastically and I am facing a severe cash crunch due to which have not been able to pay the EMI payment this month on a prompt time. When things were going bad I had informed to assistant manager mr.sreedar (assistant manger for business loans) and his team members, for the time of a 1 month maximum . and they are no where concerened about my family health condition and my condition . inspite of pleasing for several times they are threatenening me, and harassing my family with abusive language and mental agony to pay a 1month EMI. they are ruining my reputation at all the places . I cleared my 40% of EMI 63399rs. Out of which I paid 20000, amount even though where I was in a totally effortless less condion due to my illness and family health condition. Not even considering my profession I had to attend the customer calls of bajaj almost 70 to 80 calls and 100 messages with replies everyday leaving my patients and my family .as you know patients are the only source for my income . recovery people started coming to my residence without any intimation when I came to Bangalore for my financial and hospital work for my parents treatment . mr.sreedar(mob.[protected]) making the recovery person srinivas to stand infront of my residence whole day and spoiling my social image wid my neighbourhood, we requested the person to come inside my home and sit, he dint listen as per his superior guide line mr.sreedar. it was so embarrassing in my family to face this sort of situation when neighbours enquiring this issue with parents where their health condition is in poor state. I responded each and every call of the bajaj management, when driving also as I coudnt attend the call some how I managed and sent them a reply taking help of my accompanied brother . requested the bajaj recovery people in a very pleasing manner sir . But so sorry to say dat I had to listen a very abusive response from mr.sreedar and team, . They humiliated me and never shown us the identity and tortured my family wid abusive words .They stating that 99 banks are different and only bajaj is different . This is nothing what you are experiencing the consequences would be unimaginable if you don’t pay the EMI. SO IF I DON’T PAY THE EMI DUE TO MY FINANCIAL CRUNCH, THEY ARE READY FOR ANY ILLEGAL OPERATION TOO. RBI guidelines for all the banks sir. They tried to make me understand that bajaj is a monopoly business family . The wonder is they never treated me like a customer, I am still facing them like an accused criminal . The words from Mr.sreedar when arrived in a drunken state to my place on 2nd may 8.30pm spoke to my brother in a very abusive language and yelling in my colony intentionally to the top of his voice, literally to make my neighbour to watch the caliber of bajaj revovery people . I my brother could not even react to these and then he started threatening my brother saying that I have not even experienced 50% of damages he can possibly cause. Its no where in the LAW written that a 1MONTH EMI due will cause “ SENTENCE TO DEATH “ . May 3, 15 SUNDAY around 11.00 am he came with 5 people in a car and rushed in to my house when only parents are at my home threated my family and my father as he a co-appliicant not even considenring as they already know their health condtion is bad . They created a horrible situation today at home and make my parents suffered to tears . as I was helpless on phone requesting several times that I will come and make the payment and for very short time permission for making the payment . here I am attaching ( AUDIO RECORDING ) the sensible words from your manager sreedar and the threatenings of your bajaj management . Their approach towards the collection is totally illegal and has put me in to a tremendous amount of fear and mental agony. I am sure you are aware of the fact that in situation like this bajaj should approach the honourable courts to legally recover money and obtain the necessary court directions for recovery of the payment due. Instead of collecting money legally and following the guidelines for recovery laid down by the Reserve bank of India, bajaj have resorted to illegal ways to recover money which is totally against the law. Hence I would kindly request your good self to please take appropriate action against the said collection agents of bajaj and save me from them. We have decided to file criminal case against the so called above mentioned recovery persons . Thank You.