[Resolved]  Bajaj Finserv — Consumer Loan - hitachi Refrigerator

Address:

Mumbai City, Maharashtra

I had taken a consumer loan from Bajaj Finserv for hitachi refridgerator few years back from Thane. The representative of Bajaj had literally forced me to take it saying Zero% hai etc. The Representative then (I doubt on purpose) made a mistake in my ECS details. I was irritated every month when I used to get a call saying there was a mistake from our end and we apologies, but will send our person to collect the EMI. finally I decided to foreclose the loan. After foreclosure I still kept on getting calls for payments and settlement. When I spoke to Customer service, they said there is a problem with their software and so they are unable to issue a settlement letter while, the system is also not updating the balance. They also told me to ignore the calls as it would stop in a month or two. This never happened and I still get calls today. The reason given is my cheques were bounced for which they penalised. If I made the payment on time and also foreclosed the loan, they should have avoided deposit of cheques or charged the amount then itself for foreclosure (which they anyways did as a penalty for foreclosure). Bajaj calls it a Zero% loan but actually cons people by various means. Then the customer service (recovery) is so rude that they abuse you and treat you like a beggar. I get calls even today trying to warn me that they would put my name in CIBIL. I have the statement of account and have also filed a complaint with CORE.NIC.IN but these guys dont stop. I plan to disconnect my number now and get a new one. If anyone pays any heeds to complaints here... then let me assure that I will never buy anything of Bajaj and forget about recommending will narrate this incidence to everyone.