Bajaj Finserv — ECS Deducted on a wrong date

Address:Bangalore, Karnataka

Hi, I have a major concern with the consumer loan I took recently to purchase an IFB washing machine. In the consumer form I signed, the EMI date was mentioned as 5th of every month. However, without any communication, Bajaj presented the ECS on 2nd of May instead of 5th. Why was I not informed? Why did the consumer loan form I signed have a different date from the date of deduction? Please let me know how you can resolve this. I am hoping you will resolve this at the earliest and not force me to escalate it further. My number for communication is [protected]. CONSUMER DURABLE 4040CD08544118 Shubhra
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Bajaj Finserv customer support has been notified about the posted complaint.
May 11, 2015
Updated by Shubh N
Hi,

I have a major concern with the consumer loan I took recently to purchase an IFB washing machine.
In the consumer form I signed, the EMI date was mentioned as 5th of every month.
However, without any communication, Bajaj presented the ECS on 2nd of May instead of 5th.
Why was I not informed? Why did the consumer loan form I signed have a different date from the date of deduction?
Please let me know how you can resolve this. I am hoping you will resolve this at the earliest and not force me to escalate it further.

My id for communication is [protected]@gmail.com.
CONSUMER DURABLE 4040CD08544118

Shubhra
Complaint comments 

Comments

Dear Sir

Thank you for sharing your Loan Account Number. We have already initiated the process of resolution of your query. You shall hear from us in the next 48 Working hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

weCare
Bajaj Finserv Lending
Dear Customer,

Greetings from Bajaj Finance Ltd! At the outset please accept our sincere apologies for the inconvenience caused. With reference to your post we wish to confirm that the EMI due date for your loan is 2nd of every month. As we check our records we wish to inform that the May’15 EMI for your loan has been dis-honored from your bank account. We request you to kindly pay the same either online using your Experia user Id and password or by visiting the nearest Bajaj Finance Ltd branch. For any further information, please write to us on [protected]@bajajfinserv.in


With regards,

weCare
Bajaj Finserv Lending

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