[Resolved]  Bajaj Finserv — ECS MANDATE FORM NOT RECIEVED ERROR - acc.no. 4000CD03531706

Address:

Hyderabad, Andhra Pradesh

i have a worst experience with bajaj finserv - i have two consumer durable loans with bajaj finserv, and for both deduction is happening from my IDBI account for the month of AUG 2014 deduction happened fairly from my account but in the month of SEP 2014 it was not deducted due to error "ECS MANDATE FORM NOT RECEIVED". One of executive visiting to my home and my watchman stopped as unauthorised and told they are from bajaj ( i thought they were from insurance, i said ignore ) In next couple of days i got a call from one of their executed and spoke with me in a very rude manner - i raised a complaint to customer care there response is worst - after raising issue in social media higher level person spoke with me and told me apologies, Then in discussion i told already ECS form along with cheque was taken from me and also informed them you have not updated my contact details correctly in your system. [ all these matter shared them over wecare mail-id ] One more point i made is EMI card delay delivery and important thing how can you approach a customer home without his notice and mis-behaved with their watchman - they told they will take necessary action on mentioned points And they confirmed they will release a apologies letter on this concern and they will correct the details with bank and as well in their database - and requested me to do payment through online - i told if you correct all the details and after issuing concern letter with detail explanation i can do else money is there in my account you can deduct at any time - they agreed with issue of letter and correction of details and confirmed me there will not be any penalities as they have agreed this is due to their technical issue. As per their request i waited for a week, once again one more representative visited my home and misbehaved about EMI, i got frustrated and called the concerned BajajFinserv employee ( who spoke with me last time ) he said apologies once again and informed the representative not to visit their home - this is second instance even after once they have not changed till date they have not resolved any of above mentioned 4 points (1)contact details correction, (2) issue of apologies letter and make sure of not impact with my CIBIL score (3) resolving my EMI card delay delivery (4) action on misbehaving with customer on top of it now they are keeping every month penalty and even after multiple remainders there is no response. i'm concerned about my CIBIL score, I unnecessarily took a loan with BajajFinserv and spoiling my good track due to their technical and misbehaviour with me. Please resolve my concerns, [ attached photo proofs ] regards, shiva lagishetty