[Resolved]  Bajaj Finserv — ECS Mandate rejected

Address:

Mumbai City, Maharashtra

Hi,
This is wrt Loan #4050CD06162716. Received a SMS from DM-BAJAJF on 26/11/2014 stating :

ECS mandate has been rejected by your bank. Pls submit a fresh mandate form
and cancelled chq to our branch to regularize future EMI's to avoid any
CIBIL impact.

The product purchased was a Lenovo Laptop from Croma at Phoenix Mills compound.

Have made many calls from Registered Mobile No. to find out the reason as to why has the ECS mandate been rejected.
But there have been no clear answers.
Bajaj Finserv Call centre, Croma, HDFC all the parties have been called from my Registered Mobile No.
And I am being asked to visit at times the Bajaj FinServ office at times the Croma Store ...

Is it such a difficult thing to share the reason on the phone -- registered mobile no. on rejection of the ecs mandate ?
The reason should have accompanied or followed the above message.

In addition Neither Croma nor Bajaj Finserv are willing to share the Contact No. of the Office they expect me to visit.

I do not desire to make any visits if the 1.the Reasons are not shared and 2.Contact Nos. as required are not shared. I was on leave for not being well and now cannot take time off from work and need to rest after work.

Please guide me suitably.

Regards,
sanjay thakur