[Resolved] Bajaj Finserv — EMI Card Blocked and Pre-Approved Loan Rejected | |||
I have been client of Bajaj Finserv for the past many years and have always paid all my Loans on time. While logging in the Experia Customer portal, I saw a Pre-approved personal loan offer to which I applied for.A person came to collect the cheques and other documents and the physical as well as telephonic verification was done as well.After that there was no response from Bajaj Finserv.When I contacted the customer care via email, I got a response that the loan has been rejected.I checked my CIBIL Score which is 773 (the same was checked by Bajaj Finserv as well).A day later I got an email that my EMI card ([protected] ) has been permanently blocked. Now, I am not desperate to get the personal loan and applied only as it was showing as a pre approved loan.If you had to reject it finally why offer it as a pre-approved loan.Secondly, I fail to understand what sort of credit policy you have wherein, my EMI Card was blocked even with a score of 773. Kindly arrange for the cheques to be delivered to my residence address asap.I am utterly dissatisfied and saddened by the way, I have been treated bby Bajaj Finserv lending.Please don't fool people with false offers. My Customer ID:-3478672 Rupalee Pawar Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Bajaj Finserv customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Ms.Pawar.
With reference to your post and our discussion, we would like to inform you that your PL loan has been rejected and EMI card blocked permanently inline with our credit policies. For any loan approval our Credit policy looks into various parameters which include CIBIL score, Profile, Current liabilities etc. Also the right to approve or reject any loan applied for lies with Bajaj Finserv.
For any further clarification, please write to us at [protected]@bajajfinserv.in
With regards,
WeCare
Bajaj Finserv Lending
With reference to your post and our discussion, we would like to inform you that your PL loan has been rejected and EMI card blocked permanently inline with our credit policies. For any loan approval our Credit policy looks into various parameters which include CIBIL score, Profile, Current liabilities etc. Also the right to approve or reject any loan applied for lies with Bajaj Finserv.
For any further clarification, please write to us at [protected]@bajajfinserv.in
With regards,
WeCare
Bajaj Finserv Lending
Hi,
I understand the right to reject lies with Bajaj Finserv however my question is that if it was a pre-approved loan offer why was it rejected.My CIBIL Credit score is 773 which is much higher that what is required.My only concern is that why mis information was provided to me and what sort of credit policy you implied.I don't have any liabilities, my credit history with Bajaj is impeccable, I have a sound CIBIL Score as well.Just because some stupid person didn't want to approve the loan, the same was rejected.
I don't want any further resolutions as I am deeply hurt with this shabby treatment.Kinldy arrange for the cheques to be returned to my residence address to avoid any misuse.
I understand the right to reject lies with Bajaj Finserv however my question is that if it was a pre-approved loan offer why was it rejected.My CIBIL Credit score is 773 which is much higher that what is required.My only concern is that why mis information was provided to me and what sort of credit policy you implied.I don't have any liabilities, my credit history with Bajaj is impeccable, I have a sound CIBIL Score as well.Just because some stupid person didn't want to approve the loan, the same was rejected.
I don't want any further resolutions as I am deeply hurt with this shabby treatment.Kinldy arrange for the cheques to be returned to my residence address to avoid any misuse.
Plz unblock my emi card its in status of parmanently blocked .mob [protected]
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Thank you for sharing your details. We have initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject.
With regards,
WeCare
Bajaj Finserv Lending