[Resolved]  Bajaj Finserv — False Commitments from Bajaj Finserv

Address:

Bangalore, Karnataka

My Loan Application number is [protected]. I had applied for a Personal loan for 6 lakhs and the executive (Mr. Nagaraj B Mob:[protected]) committed the following to me: 1. Processing Fees waived to 1% 2. Insurance fully waived 3. 14% interest - I was informed that this will be reduced further after the initial processing. I checked with him multiple times on all the aspects of the loan and he kept on reassuring me that he will not make false promises and that he does this day in and day out for multiple customers. During document verification, a Bajaj executive (Kannan B) called and checked the details and then sent a plain mail stating "As discussed please appove for the loan processing" I asked for clarification of the mail and there was no reply from him or Bajaj. I called them up and only after pushing them, they sent a mail with the approved loan details(Loan details were not what was discussed earlier) Loan detail mail sent to me: 1. Processing Fees 2% - I was earlier assured 1% multiple times 2. Sanction loan amount- 8.30 Lakhs - 2.3 Lakhs extra - This is totally not required and they expect me to pay 2% processing for the whole amount 3. 14% interest - Not changed and they are not even responding when I tell them that they informed that the rate will be reduced further. I feel cheated and wasted a lot of time behind the executives who seem to be lying in broad daylight. I have sent a mail to their internal mailer but still no reply. Now the Bajaj sales rep (Nagaraj) is asking me to reject the offer so that it seems customer rejected the offer and he is off the hook. I am asking for my blank cheques back which they have taken. Why are exrecutives like this not penalised? They should be booked for fraud. Please be aware of these loan executives from BAJAJ. They lie to you. It is worse that hiding the fine print.