Bajaj Finserv — False commitments towards personal line facility | |||
Initially I thought not to mail out here and wait for couple of days but, eventually I had to do it. I am very much dis-satisfied with the service being offered to me by Bajaj Finserv for one of the product I had applied for a product called as "Personal Line Draw" . Here are the issues. 1. Bajaj Finserv team says they will respond the issue in 2 days. I logged an complaint on 14th June 2016 on experia portal with reference number: 05723303. It has been 3 days I didn't get any updates. 2. I applied for Personal Line Loan application via reference number:[protected]on 14th June 2016). As per the email communication confirmation and everything this was to be processed in 24 hrs but till now 96hrs has been over but no updates. Every time I call the relationship manager I get a response that there is some technical glitch hence it's taking time. Before hand when ever I called the executive used to say it's resolved now wait till 4:30PM. But on calling at same time I used to get answer there is some technical issues for which it's being delayed. 3. whenever I used to check status of the file "http://mysite.bajajfinservlending.in/Contact-Us/FileStatus.aspx" via the link, I see the status as "Moved to FinnOne" from last 2 days.But nothing after that. 4. I tried calling all the customer care numbers which Bajaj Finserv have, but I only got one reply "All are customer care executives are busy". I tried 6-7 times and was online for average time 15minutes every time I call. my phone bills definitely gonna be high this time when I called numbers other than toll free. I tried all ways to get my update, but right now it's no more cup of tea and serious action needs to be taken. So for the same I have decided to go up a bit higher and take some steps for mentally harassing the customer. For your reference: [protected] Customer Query raised on 14th June Experia [protected] Reference number for Personal Line facility, Was this information helpful? | |||
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Bajaj Finserv customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Hi Saumya, we regret the inconvenience caused to you. We wish to inform you that we have already noted your details and shall forward it to our customer care team. Someone from the team will get back to you shortly. You can also write to us at [protected]@bajajfinserv.in
Reply
I have been a customer for Bajaj over 2 years now. I have multiple loans with a good track record with Bajaj. Offlate, my recent loan application with Bajaj Finserve has left me with a bitter taste.
1. In the current case, I was promised of a disbursement with in 72 hours and its completely online. I knew it had happened earlier so I had opted for the same. To my surprise, this time they called after 72 hours and asked for a hard copy of the cheque. My File No[protected]
2. some one from the local office had collected the cheque and promised a disbursement within 48 hours. nothing has happened.
3. I have been sending mails after mails and the terrible thing is that there is no response from the concerned. The manager from the local office promises of responses but doesnt care. The mails (from last 4-5 days, were copied to [protected]@bajajfinserv.in, yogesh.[protected]@bajajfinserv.in, paayal.[protected]@bajajfinserv.in and recently directed my communications to [protected]@bajajfinserv.in.
All the while the advantage of Bajaj Finserve over other banks are the process is Paperless and one can able to manage through a dedicated portal. Now with the complicated procedures, it doesn't hold any more edge, its better to opt with anyone who gives a lowest rate of interest.
As an experience, this is something that I am not used with Bajaj so far any how the question is if I have to look for Bajaj for my future requirements - The answer is No.
1. In the current case, I was promised of a disbursement with in 72 hours and its completely online. I knew it had happened earlier so I had opted for the same. To my surprise, this time they called after 72 hours and asked for a hard copy of the cheque. My File No[protected]
2. some one from the local office had collected the cheque and promised a disbursement within 48 hours. nothing has happened.
3. I have been sending mails after mails and the terrible thing is that there is no response from the concerned. The manager from the local office promises of responses but doesnt care. The mails (from last 4-5 days, were copied to [protected]@bajajfinserv.in, yogesh.[protected]@bajajfinserv.in, paayal.[protected]@bajajfinserv.in and recently directed my communications to [protected]@bajajfinserv.in.
All the while the advantage of Bajaj Finserve over other banks are the process is Paperless and one can able to manage through a dedicated portal. Now with the complicated procedures, it doesn't hold any more edge, its better to opt with anyone who gives a lowest rate of interest.
As an experience, this is something that I am not used with Bajaj so far any how the question is if I have to look for Bajaj for my future requirements - The answer is No.
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