[Resolved]  Bajaj Finserv — Forgery & Cheating

Address:

Bangalore, Karnataka

This is to bring to the notice of the Head of Customer Service and Fraud Prevention at Bajaj Finserv. I had taken a consumer durable loan from Bajaj Finserv at a Croma outlet in Bangalore. I had paid the 3 EMI advance and took a loan of 6 EMI's. I have had no problems with the loan processing and the ongoing ECS debits. My problems started when I received an SMS stating an EMI card has been dispatched to me. I assumed this was part of the loan and that I should receive it as declared by the company. I logged in to my account on Bajaj Finserv, and to my astonishment, found out that the EMI card application was signed by someone else. They have, without any fear, FORGED my signature on the form. I also received an SMS stating the card was delivered early October, but havent recieved anything from Bajaj FinServ yet! I have sent numerous emails to their customer care ([protected]@) and also their supposed Head of Customer Service ([protected]@). I have recived calls from their customer service and their greivance redressal teams, but to no avail. There is nothing they can do except for cancelling my EMI card and refunding the Rs. 249, they fraudulently charged me. I would like to know who is responsible for checking the applications and what measures are these people taking to ensure no fraud takes place. They have access to my personal details and I am not sure what all can be done using this.