Bajaj Finserv — Fraud & cheating by bfl in the name of insurance with personal loan but not issuing the policy

Address:	Kolkata, West Bengal, 700094
Website:	www.bajajfinserv.in/finance

Dear sir/madam

I had availed a salaried personal loan that came with an forced insurance.

Below are my details:
Name: devraj singh bhaduria
Lan (Loan account number): 410spl08036972
Loan type: sal (Salaried personal loan)
Date:28.02.2015
Loan amount: 3, 25, 000/-
Group insurance charges: rs.25, 000
Rate of interest (Roi): 15.5%

While sanctioning the loan rs. 25, 000/- was deducted for group insurance but i was issued insurance policy only for rs. 10534/-. Where is my remaining amount of rs. 14466/-? This is complete case of fraud from bfl and cheating the customer.

I have called them many times and wrote many emails but they are not giving any appropriate response. Till now my issue is not resolved. Neither they had issued me the policy 14466 neither they have refunded the amount.

Below are some of the key communications by me and the the fraud agency bfl:-
1. I raised this issue with the bfl representative named mahendra yadav ([protected]) from april 2015 onwards as he was the one coordinating with me during loan process. He kept on saying the policy for remaining amount will also be issues soon. He kept on saying like this for almost 7 months and the suddely started ignoring my calls. Later i started having written communication with him and keeping in loop other bfl representatives named arindam das and rishav dugar. None of these people ever replied to my emails.

2. From nov 17, 2015 onwards when i was not getting any response from these people, i started writing emails to mahendra yadav and to [protected]@bajajfinserv.In, [protected]@bajajallianz.Co.In and imran. [protected]@bajajallianz.Co.In. I wrote almost 6 emails to them and more than 20 phone calls and then they (Soumita chakraborty/customer care/kolkata_ro/general) responded that "the balance rs14466 is utilized for the policy of hdfc". And asked me to write to [protected]@bajajfinserv.In although all my emails since start of the issue were ccd to [protected]@bajajfinserv.In.

3. I forwarded the email of soumita to [protected]@bajajfinserv.In on mar 16, 2016 and they again started procrastination and doing all nonsense just to waste my time. After so many calls they forwarded me 2 attachments on apr 8, 2016 and to my surprise both the attachments were same i. E. Same policy attached twice. I responded to them on apr 11, 2016 informing on the attachments and requested again for the policy for amount 14466/-

4. There there been no response to my email dated apr 11, 2016 till i again reminded them on jun 15, 2016. They responded to my email on jun 18, 2016 (Today) saying that "we regret to inform you that we are unable to cancel your policy due insurance as we have received request post completion of our free look period. How can surrender your insurance.
As per surrender process we need scan copy surrender request letter signed by policy holder". God know what do they want to tell me?


I am detailing below my detailed email communication with the bfl and their representatives date wise along with the email ids as below:

From: devraj singh bhadauria
To: mahendra yadav
Cc: devraj singh, arindam das, kolkata psbl cpa, rishav dugar
Date: tue, nov 17, 2015 at 2:30 pm
Ubject: receipt of bajaj allianz policy of partial amount only

Dear mr. Mahendra ji,
With reference to my active salaried personal loan (Lan-410spl[protected] for amount rs. 325000/- i was charged rs. 25000/- towards group insurance charges vide policy reference number og[protected]-00000778 issued on 16/03/2015.
Please note that page 6 of 40 of the policy document certifies that i (Mr. Devraj singh bhadauria) have paid only rs. 8827/- towards premium of star package for the period from 16/03/2015 to midnight of 15/03/2017 for the above policy.
In this regard i request you to please send the policy for the remaining amount in the address already registered with you.
Note: snapshots of pages from the policy is attached herewith for your kind reference.
Warm regards
Devraj

There was no reply to above email

From: devraj singh
To: [protected]@bajajallianz.Co.In
Cc: mahendra yadav, arindam das, kolkata psbl cpa,
Rishav dugar
Date: fri, mar 4, 2016 at 8:37 pm
Ubject: fwd: receipt of bajaj allianz policy of partial amount only
Dear sir/madam,
Please refer my email below dated nov 17, 2015 regarding non receipt of star package policy for the full amount that was deducted in the of health insurance while sanction loan for the salaried personal loan account number (Lan-410spl[protected].

With reference to my closed salaried personal loan (Lan-410spl[protected] for amount rs. 325000/- i was charged rs. 25000/- towards group insurance charges vide policy reference number og[protected]-00000778 issued on 16/03/2015.
Please note that page 6 of 40 of the policy document certifies that i (Mr. Devraj singh bhadauria) have paid only rs. 8827/- towards premium of star package for the period from 16/03/2015 to midnight of 15/03/2017 for the above policy.
In this regard i had several telephonic discussions with mr. Mahendra yadav, who had coordinated with me during processing of my loan. I was always assured that my policy for the remaining amount will be delivered to my address and email address soon but to utter surprise i never got the policy for the remaining amount.
I am an existing bajaj finance customer and at present i have one flexi loan account for rs. 8 lacs and emi for digital product finance.In past i had 4 more loans from bfl as well with all very clean records. But with such unfortunate incidences you people are giving a very bad perception for bajaj finance.
May i expect an urgent and favorable response from your side?

Note: snapshots of pages from the policy is attached herewith for your kind reference.

Thanks & regards
Devraj

There was no reply to above email also

From: devraj singh
To: [protected]@bajajallianz.Co.In
Date: fri, mar 4, 2016 at 8:40 pm
Ubject: receipt of bajaj allianz policy of partial amount only
Dear sir/madam,
Please refer my email below dated nov 17, 2015 regarding non receipt of star package policy for the full amount that was deducted in the of health insurance while sanction loan for the salaried personal loan account number (Lan-410spl[protected].
With reference to my closed salaried personal loan (Lan-410spl[protected] for amount rs. 325000/- i was charged rs. 25000/- towards group insurance charges vide policy reference number og[protected]-00000778 issued on 16/03/2015.
Please note that page 6 of 40 of the policy document certifies that i (Mr. Devraj singh bhadauria) have paid only rs. 8827/- towards premium of star package for the period from 16/03/2015 to midnight of 15/03/2017 for the above policy.
In this regard i had several telephonic discussions with mr. Mahendra yadav, who had coordinated with me during processing of my loan. I was always assured that my policy for the remaining amount will be delivered to my address and email address soon but to utter surprise i never got the policy for the remaining amount.
I am an existing bajaj finance customer and at present i have one flexi loan account for rs. 8 lacs and emi for digital product finance.In past i had 4 more loans from bfl as well with all very clean records. But with such unfortunate incidences you people are giving a very bad perception for bajaj finance.
May i expect an urgent and favorable response from your side?
Thanks & regards


From: devraj singh
To: [protected]@bajajallianz.Co.In
Cc: imran. [protected]@bajajallianz.Co.In
Date: fri, mar 11, 2016 at 1:13 pm
Ubject: fwd: receipt of bajaj allianz policy of partial amount only
Dear sir/madam,
Please refer my email below dated march 4, 2016 regarding non receipt of star package policy for the full amount that was deducted in the name of group insurance charges from my salaries personal loan (I. E. Lan-410spl[protected].
I was charged rs. 25000/- towards group insurance charges vide policy reference number og[protected]-00000778 issued on 16/03/2015. But i was given policy for partial amount only as below:
• as per page 3 of policy document: net premium - rs. 9375 and gross premium - rs. 10534
• as per page 6 pf policy document i. E. For deduction under section 80-d: i have paid only rs. 8827/- as the premium.
Please note that rs. 25, 000/- was deducted from my loan amount for group insurance charges but policy was issued only for partial amount as detailed above. Where is the balance amount? Please refer the attachments also.
In this regard i have raised this particular issue in verbal and also in writing with the person of bajaj finance who coordinated with me for my loan sanctioning named as mr. Mahendra yadav, asst. Manager, salaried personal loan, bajaj finance (Mob: +91 [protected], email:mahendra. [protected]@bassindia.com). He kept on saying that policy for remaining amount will be sent to my address soon but this never happened. Now a days he even stopped even picking my phone. I even wrote to customer care of bajaj allianz on email:[protected]@bajajallianz.Co.In on march 4, 2016 and i got an auto reply from your side that i complaint have been received and you people are looking at it and will rever to me within 48 hrs. It's now almost over 6 days you people have not responded.
May i expect an urgent and favorable response from your side?

Thanks & regards
Devraj


From: soumita chakraborty/customer care/kolkata_ro/general
To: "devraj. [protected]@gmail.com",
"[protected]@bajajfinserv.In"
Cc: kinjal dedhia/customer care/ho-direct marketing/general/bajaj allianz, ghanshyam singh/head office pune/banc assurance/general
Date: wed, mar 16, 2016 at 2:36 pm
Ubject: og[protected]-00000778 // 62109312
Dear sir,
Greeting from bajaj allianz general insurance company limited.
I would like to inform you that rs. 25, 000/- was deducted from your loan amount for group insurance charges but policy was issued only for partial amount.
Against of your lan no 410spl08036972, there is 2 policies are issued from bajaj allianz, details are mentioned below:-

Pfb –
S loan acc no s policy ref
410spl08036972 og[protected]-00000778 – amt rs. 10534/-
410spl08036972 og[protected]-00017041 – amt rs. 62/- - (Group personal accident policy)

The balance rs14466 is utilized for the policy of hdfc.

As discussed with you if any query of hdfc policy then you can mail to following mail id, they will help you.

[protected]@bajajfinserv.In

I think now your issue is resolved from our end.
With regards
Soumita chakraborty
Customer care
Bajaj allianz general insurance co ltd
Desk no-+[protected]


From: devraj singh
To: soumita chakraborty/customer care/kolkata_ro/general, "[protected]@bajajfinserv.In"
Cc: kinjal dedhia/customer care/ho-direct marketing/general/bajaj allianz, ghanshyam singh/head office pune/banc assurance/general
Date: wed, mar 16, 2016 at 3:13 pm
Ubject: re: og[protected]-00000778 // 62109312
Dear soumita,

Thank you for the information.

Regards
Devraj


From: devraj singh
To: [protected]@bajajfinserv.In
Cc: soumita chakraborty/customer care/kolkata_ro/general, ghanshyam singh/head office pune/banc assurance/general,
Kinjal dedhia/customer care/ho-direct marketing/general/bajaj allianz
Date: wed, mar 16, 2016 at 3:19 pm
Ubject: fwd: og[protected]-00000778 // 62109312
Dear sir/madam,
Please refer the email below regarding issue of policy for partial amount only. As mentioned in the below email policy from hdfc was issued to me but i never received it.
Please send me the policy asap or please refund me the amount.


— forwarded message —
From: soumita chakraborty/customer care/kolkata_ro/general
Date: wed, mar 16, 2016 at 2:36 pm
Subject: og[protected]-00000778 // 62109312
To: "devraj. [protected]@gmail.com" , "[protected]@bajajfinserv.In"
Cc: kinjal dedhia/customer care/ho-direct marketing/general/bajaj allianz , ghanshyam singh/head office pune/banc assurance/general
Dear sir,

Greeting from bajaj allianz general insurance company limited.
I would like to inform you that rs. 25, 000/- was deducted from your loan amount for group insurance charges but policy was issued only for partial amount.
Against of your lan no 410spl08036972, there is 2 policies are issued from bajaj allianz, details are mentioned below:-

Pfb –

S loan acc no: 410spl08036972

S policy ref: og[protected]-00000778 – amt rs. 10534/-

410spl08036972: og[protected]-00017041 – amt rs. 62/- - (Group personal accident policy)

The balance rs14466 is utilized for the policy of hdfc.

As discussed with you if any query of hdfc policy then you can mail to following mail id, they will help you.

[protected]@bajajfinserv.In

I think now your issue is resolved from our end.
With regards

Soumita chakraborty
Customer care
Bajaj allianz general insurance co ltd
Desk no-+[protected]


From: [protected]@bajajfinserv.In via env. Etransmail.com
Reply-to: [protected]@bajajfinserv.In
To: devraj. [protected]@gmail.com
Date: fri, mar 18, 2016 at 11:23 pm
Ubject: fwd:
Mailed-by: env. Etransmail.com
Igned-by: env. Etransmail.com
Dear customer,

Thank you for writing to us at bajaj finserv.

With reference to yor email we would like to inform you that, we have send your request to concern department, they will contact you.
For any further clarifications, please write to us at [protected]@bajajfinserv.In

Bajaj finserv assures you its best service, always.
Yours sincerely,

Bajaj finance ltd.

From: [protected]@bajajfinserv.In via env. Etransmail.com
Reply-to: [protected]@bajajfinserv.In
To: devraj. [protected]@gmail.com
Date: fri, apr 8, 2016 at 11:11 pm
Ubject: fwd: og[protected]-[protected]
Dear customer,
Thank you for writing to us at bajaj finserv lending.
We regret the inconvenience caused to you and assure you of our best services always.
With reference to your mail, as requested, please find attached a copy of the certificate of insurance for your loan account number 410spl08036972
For any further clarifications write to us at [protected]@bajajfinserv.In.
Assuring you of our best services always.
Yours sincerely
Bajaj finserv lending.
Bajaj finance ltd


From: devraj singh
To: [protected]@bajajfinserv.In
Date: mon, apr 11, 2016 at 10:35 am
Ubject: re: og[protected]-[protected]
Dear sir/madam,
Stop fooling your customers. Both the attachments are same. Where is my policy that was supposed to have been issued by hdfc for rs. 14466/-. I am sure the policy has never been issued by hdfc and it feels like bfl has cheated me in this regard.
Please do not waste my time and arrange to refund me the amount that you have deducted from my personal loan in the name of policy that do not exists at all.
Refer the below email dtd. 16 march 2016:

From: devraj singh
To: "[protected]@bajajfinserv.In"
Date: wed, jun 15, 2016 at 7:36 pm
Ubject: re: og[protected]-[protected]

Dear sir/ madam,

I am still awaiting for any appropriate action for refund or issue of my hdfc policy for amount rs. 14466/-. I am tired of calling you and writing emails for same thing again and again. It is around more than a year that the issue is pending from your side.
You are forcing me to write such irregularities in the public forums and blogs and take the case to consumer court.
Please refer the below emails.
Hope to get a proper response with prompt action.


From: [protected]@bajajfinserv.In via env. Etransmail.com
Reply-to: [protected]@bajajfinserv.In
To: devraj. [protected]@gmail.com
Cc: devraj. [protected]@gmail.com
Date: sat, jun 18, 2016 at 12:49 pm
Ubject: surrender query_410spl08036972
Dear customer,
Thank you for writing to us at bajaj finserv.
With reference to your email regarding insurance cancellation for loan 410spl08036972, we regret to inform you that we are unable to cancel your policy due insurance as we have received request post completion of our free look period. How can surrender your insurance.
As per surrender process we need scan copy surrender request letter signed by policy holder.
For any further clarifications, please write to us at [protected]@bajajfinserv.In
Bajaj finserv assures you its best service, always.
Yours sincerely,
Bajaj finance ltd.