Bajaj Finserv/ Girias Electronics — Rejection of an approved loan

Address:	Bangalore, Karnataka, 560005
Website:	www.bajajfinserv.in/finance

Hello sir/madam, I had applied for a consumer loan online and was approved by Bajaj Finserv till 21st of November 2015. We had decided on buying an led from Girias electronics on st johns church road Bangalore. We enquired about the product on 4th Nov & on 6th Nov we submitted all the documents and the person in-charge of Bajaj Finserv Mr.Syed told us that the loan was rejected after he entered the details. We were informed that the reason for rejection was that we gave our loan approval number to Reliance Digital & they have in-turn rejected the loan as we did not purchase from them. After which we approached reliance digital and they checked into the account and said that it was a fault from girias end. They even shared the details entered by Mr Syed with a screen shot. That is when we saw that Mr Syed due to his negligence entered incorrect information into the system which did not match any of the submitted documents. When we contacted Mr Syed, he said he blindly refused to give any further information or even the address of the head office of bajaj finserv in Bangalore and started being extremely rude saying he does not have time for such issues. This has resulted in us not being able to buy the led for no fault of ours in-spite of me drawing a good salary and eligible for a loan but for the negligence and pure arrogance of Mr Syed in-charge of bajaj finserv at girias has caused this problem. I hope this issue is considered and necessary action taken so that not just us but nobody else has to go through this in the future. The company needs to give proper reason for rejecting the loan or accept the mistake made by their employee and take the necessary action required. We are salaried people and look up to companies like Bajaj Finserv to help us buy our necessary things when we are not in a position to pay full amount at once. Such incidents are very disappointing and make us lose faith in such companies.