Bajaj Finserv — Late Charge of Rs 14900 for Rs 200 outstanding amount on loan

Address:500056
Website:www.bajajfinserv.in/finance/contact-us.aspx

My Name is Srinivas Kalaparthy and I have received a call from Mr. Vikram Kumar Rathode for a collection amount of Rs 14900/- I am shocked to receive this call. The Loan account number given to me on call is 400BAL00129821 which is a BALIC PREMIUM CD LOAN, which is linked to my 4000CD00264717 for an AC that I had taken in 2011, That loan is closed but this additional loan is showing active ? . When I log on to the Bajaj Customer portal, I see this is for Rs 1307 only and was however it shows that I have paid Rs 1090 which then leaves an outstanding amount of Rs 217, If it was outstanding I would expect Bajaj to give me a call at that moment of time in the year 2011 but I have never received any call from Bajaj for the same. Adding to that I have also taken few other more loans from Bajaj and still I was not informed about the outstanding amount And now on 27 Oct 2015 (after more than 5 years ) I get a call and on the call I am being threatened to pay today Rs 14900 with in a span of few hours or will call the police, All this for an actual outstanding of Rs.217 I don’t understand. Thanks & Regards, Srinivas Kalaparthy
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Hi Srinivas, we regret the inconvenience. By your complaint, we understand that you are not happy with our services and we wish to inform that we have noted your complaint details and shall address this at the earliest. Meanwhile, it will be great if you could help us with your contact details, we shall have a representative get in touch with you. We thank you for your patience and hope you give us a chance to rectify the error.

Sincerely,
The team at Bajaj Finserv

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