[Resolved] Bajaj Finserv — Partial-payment and pre-closure charges

Vijay Badola

from Noida, Uttar Pradesh

Address:

560076

Hi
I am running a personal loan with Bajaj Finserv and Loan Id is 401SOL17697178.

As per my loan agreement, I had not to pay any charges for partial payment or pre-closure against my loan account which is clearly mentioned on mail also sent by them.

But Later when i was planning for pre-closure i come to know (through [protected]@bajajfinserv.in) that Bajaj Finserv has changed the policies from June 2016 and because of this, I would also need to pay charges for "partial payment" or "pre-closure", which is totally violation of my initial loan agreement which was executed on Dec 2015.

This is really against the law and initial agreement and by doing so, Bajaj Finserv has left no other option but to go Consumer Court.

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Nov 16, 2016

Complaint marked as Resolved

JUST FOR THE INFORMATION...MY ISSUE GOT RESOLVED ONLY BECAUSE OF "Consumer Education and Protection Cell, RBI" AND NOT BECAUSE OF BAJAJ AND THIS FORUM. BAJAJ DID NOT TAKE ANY STEP TO RESOLVE. SHARING ONLY TO TELL OTHER PEOPLE FOR POSSIBLE OPTIONS. ALL THE VERY BEST

Bajaj Finserv customer support has been notified about the posted complaint.

Nov 15, 2016

Updated by Vijay Badola After calling Bajaj Finserv people many times over phone and mails, i got frustrated and even posting complaint here i did not get any solution. So i search some government forum where i could raise my issue against BFL.
I come to know about CEPC (Consumer Education and Protection Cell, RBI) and took some time of One Month and then CEPC interfere in this matter.
BFL which was not responding earlier, they had to return my money back.
BFL is doing very wrong practises for earning money. And After this experience, i will never do any kind of business with BFL.

I would suggest to other people if anyone has any issue which BFL is ignoring or not responding then they can raise their issue to government portal such as CEPC.
It worked for me!!!
Thanks!!!