Bajaj Finserv — Personal loans

Address:	600002
Website:	www.bajajfinserv.in

Dear team, please help me. I got a call from bajaj finserv sales team and also emails stating 540000/- pre-approved loan with 12% and no pre-closure charges. We are providing this for our valuable customers. During that i was needed some money so, i agreed and took the loan because the same charges from banks as well. I haven't noticed the rate of interest by logging into bajaj site. Some fine day i noticed that rate of interest was 20% where i was literally shocked. Later i decided i will close this asap. So, contacted i tried reaching the bajaj finserv call center support where i will never been able to reach them, so, directly went to adayar bajaj finserv center. They said on behalf of me they can submit a pre-closure request and i will be getting an email about the balance charges. I agreed and waited for 48hrs and then again i was shocked that 4% foreclosure charges.. I was brutally been cheated. So, again i contacted the bajaj finserv main office in mount road raheja tower office they said send an email to [protected]@bajajfinserv.In & [protected]@bizsupportbo.com. And i shared my experience to them they said no worries sir please send an email to our escalation team and they will help to get remove the foreclosure charges. I agreed. I am keep on submitting an email every 48hrs and keep requesting for some kind of support but no one is ready to help me. Not even a single person has been contacted for last 3 weeks now. Out of 9 times i got below response from bajaj finserv team.

With reference to your query regarding foreclosure charges, we would like to submit that bfl was amongst the first between all financial institutions to start with the practice of zero foreclosure charges whilst competitors were charging the same to all customers.In line with the policy we offered the above facility to you with zero foreclosure charges.

however, basis the prevailing market condition the company decided to apply foreclosure charges to all our customers who foreclose the loan.
bajaj finance always strives to maintain best possible balance between the customer's interests & current economic conditions. All practices hence adopted are keeping in mind our aim to achieve better customer service with a competitive edge.

In view of the above fact, we wish to inform you that we would not be able to waive off the said foreclosure charges.

Service request no. Is : srn06091101, srn06091089, srn06027365, srn06027374, srn05999418, srn05960742, srn05929770, srn05983687.

Kindly requesting someone help me to close this bajaj finserv personal loan. And let me know how to take further filing a complaint against this company for cheating poor people.