Bajaj Finserv — The roi got changed from 10.25 to 10.47 without prior intimation though rbi has reduced the roi further down twice

Address:

Bangalore, Karnataka, 560076

I have taken Home loan from Bajaj Finserv at ROI 10.25 and the loan lending managers promised 1% cash back after completing one year.

Now I did not receive that 1% cash back and the managers Srinivas Bhendre & Ravi never responded to my mails/calls to complain on this.

Further I found the ROI got changed from 10.25 to 10.47 without prior notice and intimation though RBI has reduced the ROI for home loans.

I spoke to customer care and they are now asking me to pay 13K rupees to revert back the ROI and rejected to register a complaint of getting back/Adjusting the extra amount paid by me for the whole year