[Resolved]  Bajaj Finserv — threatened and abused

Address:Lucknow, Uttar Pradesh

Sir, My name is devendra verma.My laon account No4560cd03042985.I have purchsed an O general Ac from Ms Sahu agencies in Lucknow. The EMI was due on 5 july.2014.However the Emi was not deducted.I was having the adequate balance in the account.when I inquired the same from The BFL office then the officail My Gaurav kashyap. told me the problem is at their end since the ECS mandate has not been send or uploaded. Meanwhile i have been getting threatening calls from their Collection Manager Shri Vaibhav Saxena and Mr rajiv Rastogi.And numerous calls each day.They abuse me verbally each day.and are harassing me. Please help Me out suggest me for the action to be taken against the officials . Thanking you Devendra verma [protected]
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Aug 14, 2020
Complaint marked as Resolved 
Bajaj Finserv customer support has been notified about the posted complaint.
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Dear Mr.Verma.

Thank you for sharing your Loan Account Number. We have already initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

WeCare
Bajaj Finserv Lending
Dear Mr.Verma.

At the outset please accept our apology for the inconvenience caused.
With reference to your post and our discussion, we understand that you have submitted the fresh ECS mandate form to our Lucknow branch office and the same is currently in process. We would like to update you that the ECS would be effective from your September month EMI.
We thank you for your feedback on the quality of the collection calls and have forwarded the same to the concerned department.
For any further clarifications, do write to us on [protected]@bajajfinserv.in.

With regards,

WeCare
Bajaj Finserv Lending

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