[Resolved]  Bajaj Finserv — Warranty Issue

Address:Bardhaman, West Bengal

Dear Sir I Mr Biman Sengupta Customer ID 1703013 had purchased a TV of LLOYD LED 50" L50N on 12 September 2014 from Trippti Electronics Durgapur. At the time of purchase the Dealer M/s Trippti Electronics had granted me that LLOYD company are providing 3 years of Warranty from the date of purchase and I have also taken 2 years Extended Warranty from Bajaj Finserv. That means I am going to have total 5 years of Warranty as per the dealers version but as per your Statement of accounts showing 1 year Warranty from LLYOD Company, As per my above statement I would be having 5 years Warranty instead of 3 years Warranty as per your account statement. Its a request to you to take the matter in your consent with the Dealer and provide me the correct Statement of Accounts as early as possible. With Regards Biman Sengupta Customer ID 1703013 [protected] biman.[protected]@yahoo.com
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Aug 14, 2020
Complaint marked as Resolved 
Bajaj Finserv customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sir/ Madam.

Thank you for sharing your details. We have already initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.

With regards,

WeCare
Bajaj Finserv Lending
Dear Sir

With reference to your post, we tried calling you but could not get through. We wish to confirm that as per our records, the extended warranty offered to you is 2 years. The details of the policy number have been shared at your registered email id. For any further information, please write to us on [protected]@bajajfinserv.in

With regards,

WeCare
Bajaj Finserv Lending

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