Bajaj Finserv — Wrong loan and emi generated for which i haven't made any purchase

Address:

560001

Dear Care Team,

I had purchased a Samsung Mobile from SPICE showroom in Commercial Street Bangalore in the month of November'2015 and the EMI started from 05/12/2015, loan reference number as follows "404DP16409059". The EMI tenor for 7 months is rupees 2350/- respectively.

I recently found that my account was debited with an additional amount of rupees 400 for February and when I logged into my bajaj finserv account I found a new loan amounting rupees 1999 with loan reference no."404DFS18302038" generated for 5 months tenor EMI of rupees 400 per month started from 05/02/2016 for which i have not made any purchase from the SPICE showroom again there after.

I need a proper clarity on this with quick response for the issue as I have been trying to contact the customer care but there is no option to speak to any person over the phone.


Warm Regards,

Murali G K
+91-[protected]