[Resolved]  Bajoria Appliances Pvt Ltd — Kutchina kitchen chimney

Address:

700005

I Mr Kashinath Sethi has buy a Kutchina Kitchen Chimney Model - Titan,
Machine Serial No[protected] on Dated- 14/04/2015 with Bill Invoice No-99532 from your sales executive Mr Soumik Kundu and installed in my Sovabazar, Kolkata house.
I had lodge a service complaint for the 2nd free service for the machine on Dt -16/12/2015 with Docket No :[protected] with my registered Mobile No associated with the product.
In Spite of several reminder for Service during warranty period the service team from the company did not visit us . In the meantime my Machine stop working. On Dt-7/1/2016 a service engineer came alone and checked the machine and told us that he alone can not do the service so he will come again.On Dt-15/1/2016 the Service engineer came again and clean the machine and told us that there is a problem with the connecting electric wear for which the machine was not working and he will come with the defective part again and fix it .
During this period I have been registering repeated complaints with the customer care team ( I called 8-10 times in past 3 month months).

On Dt-5/2/2016 they call me and told that there is some wear problem with the machine and it will cost Rs 10000/- approx for fix it.
I am very much scared that is this the way of service you will give us for a home appliance .
Its my humble request that please look into the matter quickly so can i enjoy the benefit of the product which i bought from you and do the needful .