Bangiya Gramin Vikash Bank — ATM malfunctioning (amount debited but money not received)

Address:

732207

On 06th December, 2016 around 01.10 p.m, while I'm trying to withdraw Rs.2, 000/- using my bgvb rupay atm/debit card from a sbi atm located at north bengal nursing home, malda. Unfortunately, I did not receive the money due to malfunctioning of the atm but I received a sms from the bgv bank & a customer advised slip (txn no.9985 & ref. no.[protected] from the said atm showing the deduction of Rs.2, 000/-. A security guard presented there and as per his advice I've lodged a complaint to the concerned bgv bank (i.e bangiya gramin vikash bank, mothabari branch, malda) on 07th Dec.2016, but still I did not receive my money neither it was credited to my account. Rs.2, 000/- is not a small amount. I want my money back as early as possible. Looking forward to a positive response -- Samrat Singha Roy, Malda.