Bank Of Maharashtra — Customer Complaint : Non transfer of funds in spite of having sufficient balance

Address:

Pune, Maharashtra

Respected Sir, We, Pancharatna Beverages, are copackers of Bisleri Brand and located in Chandannagar (Pune). Since our startup in 2008, we are banking with your esteemed bank. But we are not getting proper services. Sometimes the system is not supporting or sometimes the employees do not cooperate. On 24th of March 2015, we had a worst experience and I thought we should communicate with you so that the prompt action would be ensured. We, Pancharatna Beverages, have given a cheque of Rs.20, 00, 000/- (Chq. No.:92319, Dated : 17/03/2015) to transfer the Funds to Mr. Rajendra Pandharinath Pathare (Current A/c No.:[protected]) on 17/03/2015. However the funds have not transferred till today(24/03/2015). Mr.Rajendra P. Pathare have given a cheques of Rs.15, 00, 000/- and Rs.5, 00, 000/- to his vendors assuming that the payment would be received the payment of17/03/2015. Both these cheques have been dishonoured by Bank of Maharashtra as there was insufficient balance in the account. This has resulted in great loss to Mr. Rajendra Pathare and to Pancharatna Beverages. Since the funds from Pancharatna Beverages have not transferd to Mr. Rajendra P. Pathare due to the gross negligence of the Kharadi Branch. Today (24th March 2015) we have approached the bank and asked that why the payment was not transfer on 17/03/2015, even though there was sufficient balance in the account of Pancharatna Beverages (A/c No.:[protected]).We have also noticed that the cheque was stamped as transfer but the same entry was not getting reflected on the system. Instead of accepting the mistake, the branch manager Mr. Kulkarni is arguing with the lady owner of Pancharatna Beverages. He is of the opinion that they have not done any mistake. He is still saying that "Your money is safe in your account, we have not at least transferred to any other account ". We have tried to make him understand that due to non transfer has resulted in this chaos and losses to both the parties. This has resulted in deep mental agony and distrust to the reputed bank like Bank of Maharashtra. Due to the non transfer of the funds in spite of having sufficient balance ; it has in damaged our reputation, financial loss to Mr. Rajendra P. Pathare and mentally agony to both the parties. We are of the opinion that there is no point to continue our 7 years old financial relationship with the bank. We kindly request you to enquire into this and take prompt action against the erred under information to Pancharatna Beverages. If we do not get communication within 5 days that is before 31st March 2015; we shall approach the court of law for further legal actions. Regards Mr.Santosh Lokhande (Accountant) [protected]) Mrs.Sunita Umap (Owner) Pancharatna Beverages Survey No.49 / 2, Pathare Complex, Chandannagar, Pune - 411014. Above registration office.