[Resolved]  SBI Bank (Chembur Branch) — Replacement Debit card delayed

Address:

Mumbai City, Maharashtra

Hello,
This is complaint is under my a/c whit State Bank of India Chembur branch code 533.
I have had enough unprofessional-ism faced from these guys
First of all I requested a replacement for my debit card in the beginning of Dec 2012 I get a text on the 17th Dec 2012 stating it has been dispatched on 10th Dc 2012. Does it take 7 days for you guys to update me for that? However when tracked the same it shows delivered as of the 14th December I never received the same nor did the speed post guy come in my building as every person regardless if a postman has make an entry in the register, If my new cheque book as per you new guidelines is delivered to me why can’t the card when it’s the same address.
when contacted the branch they tell me to wait till Jan so if its returned it would come to the branch n then hand over or to contact Speed post and check with them!! My question is if I have asked for a replacement card from my bank I paid the charges for the replacement card to the bank why should I contact or follow up with speed post? Isn’t it the banks duty to make sure for the same??
Also to go to the branch to withdraw cash is a task in itself!! 1hour 45 mins for the same and the reason being staff on the counter was away on lunch!! I mean come on guys you say its "its Indian largest bank" can’t we be professional for the same? I mean you need to learn with schedule bank they are professional in every way. None of the counter will be closed if they have gone for lunch because all of them would go together. They have separate counters for withdrawals, deposits respectively.

My number to contact would be as on the number registered with you guys.

Email me @ ritu.[protected]@gmail.com
I MEAN SERIOUSLY! I bank with Citi(which is a private bank),Abhyudaya which is a schedule bank, HDFC as well Leave the private banks aside the schedule bank are far more better. I ONLY REASON I WOULD DECIDE TO MOVE AWAY FROM YOU GUYS WOULD BE YOUR SERVICE AND ATTITUDE OF THE PEOPLE IN THE BRANCH VERY VERY UNETHICAL

My Tracking # Speed Post : EK[protected]IN

Regards,

Ritu Pinto