[Resolved]  Bata India — Customer care not responding over email reference number 253387

Hi, Reference No –CRF249275 I have bought hush puppies shoes 3699 Article No –824-6874 on 2-Feb 2014 from life style mall Hyderabad. I had size problem after i bought the shoes and I changed the shoes in month end and did not use that at all. After that I used only for 4 months and sole gone with in 4 months. I raised complaint regarding this. Now they offered me that we can only give me 50% off on the next shoes you will buy from bata store. I talked to the them and they are giving me argue that you have used it more that's why they are gone. I have hardly used these shoes and using only for my office 4 days a week. I escalated this to their customer care and they are giving me same argue, that these shoes are only for comfort. I am really disappointed after spending the huge money, if they can not provide me the quality, that's worse. Please let me know how can I get my money refunded back or can replace the shoes. I raised the complaint earlier as well reference number 253387 and it was closed with out any solution. Please solve this ASAP. I am really frustrated with your service and still waiting for your email from past 1 month. Regards Anil