[Resolved]  Bata India — Defect in product and its exchange

Address:

Kolkata, West Bengal

Dear Sir, I have purchase a shoe design no.851-6663 at the rate of Rs.2299 from the Bata Show room situated at South City Mall at Kolkata, three month back, unfortunately the purchase bill has been misplaced, as i have the reliability on the Bata products and i think the products need not necessary to be replaced by the customers. I am the Bata product user since 1983. I am very surprise that the above shoe which i was purchased in the month of Janusry, 2015 has been damaged, that the sole of the shoe has been breaked. I have told the fact and shows the shoe to the Bata show room, where it was purchased, they advice me if the customer care will permit through mail regarding exchange of product then we can do so. You are requested to permit to exchange the shoe and liberty to purchase other design of shoe and i will pay the difference amount if any. Regards