[Resolved]  Bata India — Discoloured Upper Material & Damage of Toe Sole[protected]th Nov 2014)

Address:Thane, Maharashtra

Dear Sir/ Mam, 02 times i have sent an email with photos of damaged shoes on following email ids- customer.[protected]@bata.co.in & in-customer.[protected]@bata.com. However it is noticed that these mails are bounced so registering below complaint. Please let me know correct email id's. I have purchased Power shoes (Product No. 8181115) from your authorized dealer (Dealer No. 02389) of Mulund (East) on 08th Nov 2014. I have utilized this shoes hardly 02 months and it got 02 kinds of damage; 1) Discoloured Upper Material 2) Damage of Toe Sole However i was unable to find out the bill copy & also staying far from Mulund station, unable to go to the shop on stipulated time of 60 days. I got the bill in this week but the print was wipe out so i have visited the shop today and inform about above said damage. Shop executive/ manager took the re-print of bill but rejected the claim of replace of shoes. I have attached photos of shoes so you can see the actual damage and copy of re-printed bill to verify the purchase. Considering the Brand name of POWER such instance is something damage to the Brand Name and Goodwill of BATA India Ltd. I would request you to look into this and help me to get it resolve by replacement of product. Also request you to think about copy of bill producing by shops which gets easily wipe out. Thank you in advance for your understanding. Looking forward your earliest action on subject matter. Best Regards, Narendra Temghare. C/5, Gurumukh CHS LTD; Birla College Road, Opp. Paradise Hotel, Kalyan (W)- 421 301. Mob No.[protected]
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Complaint marked as Resolved 
Bata India customer support has been notified about the posted complaint.
Verified Support
Apr 16, 2015
Bata India Customer Care's response
Hi Narendra, we regret the inconvenience caused to you. Your issue has been shared with our Customer service team and they will revert back to you at the earliest
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