[Resolved]  Bata India — Leather Chappals - Highly Defective!

I purchased a pair of leather chappals from the Bata Store in Tilak Road, Abids, Hyderabad. In less than 6 months, the quality deteriorated; the leather on top came off and the soles got worn out. Now the leather chappals look as if they are 10 years old. So shabby! I thought Bata had a high reputation for quality, but I am badly disappointed with these chappals. I spoke to the Store Manager Irfan, and he told me the guarantee is only for 2 months. I was shocked. I told him that I have been using Bata products for over 40 years! But he spoke as if Bata cannot give a guarantee even for 6 months! What a shame! I went to the Store to buy chappals for Rs 450 (the standard quality, proven chappals), but the clever salesman got me to buy these new model chappals which cost Rs 950 or so. I have been cheated. I feel like telling everyone that Bata has cheated a long-time customer with a highly defective product. The last time I got cheated was in the big Bata Store in New Delhi, Connaught Place. The crooked salesman made me buy shoes which were too small for my feet. That loss I had forgotten; it happened 20 years ago. But these chappals were purchased over 6 months ago - and have proved to be a shame and mockery to the name of Bata. I hope Bata will help. With Store Managers like Irfan, I don't think so. But still I hope someone intelligent and caring will read this complaint and respond. I am sending you a photo of these notorious chappals for your viewing. Thank you!