[Resolved] Bata India — leather on side of the shoe has cracked open | |||
Bought this Hush Puppies casual shoe from hyderabad few months back(I'm based at Kolkata). Being one of the 8 pairs of my shoes, this particular one is used very sparingly. But to my surprise the leather has kind of wore off from one side and there is a gaping hole now. Contacted Hush Puppies showroom at South City Mall, Kolkata literally washed his hands off saying 'you need to lodge the complaint and then we'll see if something can be done" Is this the kind of 'Customer Service' these companies provide ? And, that too for such a costly shoe. I really don't know how this is going to be resolved !!! Was this information helpful? | |||
Complaint marked as Resolved
Bata India customer support has been notified about the posted complaint. Verified Support Jul 21, 2014 Bata India Customer Care's response Dear Customer,
Thank you for the feedback.
We regret the inconvenience caused to you. Please contact Customer Care at our toll free number[protected] or send us an email to customer.[protected]@bata.co.in. In case if you have already registered the complaint with us kindly share the complaint no. provided to you.
Our customer service team will address your queries related to Bata products, in the best possible manner.
Best regards
Bata Customer Service
Verified Support Jul 23, 2014 Bata India Customer Care's response Dear Customer,
We hope as per the last response you must have contacted the customer service team through toll free or Email. Pls provide the
complaint number/ reference number so that customer service team can take up the query in best possible manner. We will be happy to help you.
Verified Support Jul 28, 2014 Bata India Customer Care's response Dear Customer,
Since we have not heard from you, we are closing this complaint for now.
In case you require any further assistance, please contact Customer Care at our toll free number[protected] or send us an email to
customer.[protected]@bata.co.in. Our customer service team will address your queries related to Bata products in the best possible manner.
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 3 Comments | |||
Comments
Bata Customer Care,
May I once again request you to respond & resolve immediately.
The complaint/issue is almost 4 weeks old(when it was brought to the notice of the HP shop at South City Mall, Kolkata) and remains unresolved.
The complaint number is 241430.
Vinay Saran
[protected]@yahoo.com
May I once again request you to respond & resolve immediately.
The complaint/issue is almost 4 weeks old(when it was brought to the notice of the HP shop at South City Mall, Kolkata) and remains unresolved.
The complaint number is 241430.
Vinay Saran
[protected]@yahoo.com
Defect in shoe
I have purchase 1 pair shoes on 03.01.2015. I have just wear the shoe 3-4 times but the stitch of shoe beginning cut. the cutting increasing every time i have used it.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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The complaint number is 241430.
It's more than 3 days since lodging the complaint but there has been no revert up to now.
Pls resolve the issue immediately.
Vinay Saran
[protected]@yahoo.com