[Resolved]  Bata India — No warranty & no bill for replaced shoes

Address:

Mumbai City, Maharashtra

Hello, Please note that last year I bought one shoe pair from Bata Store at Malad (W) on S.V. Road. After using it for hardly 2 months it got damaged. Then I asked for the replacement of the same to the store manager but as I lost the bill, he refused to replace it. Then I asked him to get it repaired & whatever be the cost, I was ready to pay & he agreed for the same. When I kept the shoes with him for repairing, he misplaced the same & he promised me to give voucher / coupon for the same. Meanwhile the manager got transferred from the Malad store to some where in andheri store. After visiting the store for 2-3 months on regular basis, I got the replacement coupon for Rs. 850/- for the cost of shoes of Rs. 1800/- i.e. less than 50 %. By using that coupon, I bought new shoes from the same store of Rs. 2199/- and after using the coupon amount of Rs. 850/- I paid Rs 1349/- for the new shoes. However, neither I got bill for the new shoes purchase not any warranty was given by the new store manager and he was very rude in replacing the shoes as I was asking for the shoes for free of cost. So please take a note of the same & look into the same.