[Resolved]  Bata India — Worst customer service, no resolution in 20 days

Address:	Mumbai City, Maharashtra, 400076
Website:	www.bata.co.in

I purchased shoes on 02/11/2015, order number[protected], there was a problem with the size. I called the customer service department as soon as I received the product. They gave me some options for exchange by visiting a store as the size was no available online. But even after waiting for 2-3 days, I did not receive any mail which I had to show to the store for exchange. So, I called the store and found out that the size is not available. And when I called the customer service department again I was told that I'll be sent to some other store, which is too far. This is truly inconvenience for the customer. In between when they asked me to visit the store with the product, they sent Blue Dart Courier guy for reverse pickup on 16/11/2015. So, I called them to know what should I do, they said the request has been taken for exchange but how could I exchange the product in store if I hand over the product to the courier guy. I really got frustrated and ask the customer care executive to go for the refund then I handed over the product to Blue Dart. So, The product got picked up by Blue Dart Now, it has been more than 7 days since the pickup is done, no one is entertaining my problem and just making fake promises and asking me to wait for 24-48 hours more every time when I am calling. In the meanwhile I got a mail that the refund and exchange policy is not there on "Sale Products", but I have used coupon on the site. Still it is not my fault as the are not able to make the size available for me from last 17 days. And this size issue problem is not mentioned on their cash memo or on their site, that Bata won't refund even if its a size issue and if they don't have the required size asked by the customer then why the customer has to suffer for company's fault? And moreover no one is taking responsibility to get this problem solved. The last guy I spoke to was Mr. Sumit Singh, Sr Executive Bata Gurgaon Call Centre on 23/11/2015. He promised me to get the problem solved by 25/11/2015 Please don't buy from bata as the customer service department and their policies too are fooling the customers.