[Resolved]  ACT Fibernet — Billing issues

Greetings, I would like to bring to the jumbo circus employees some discrepancies with regards to my beam a/c 206705. Billing: This area needs to serious coordination, looks like a bunch of jokers are handling this area. Please find below consolidated facts and interpretation from your own document (attached). Sept -2013 I had paid upto Sept 3, 2013 and applied for disconnection. As I am an NRI, I could call from my registered mobile number and your agents in the call center cannot think outside the script so I was dinged unfairly for Sept 2013, which I had to pay on Sept 26 as your jokers dont have a process in place. Oct - 2013 Post that, some retarded jack asses decided to bill me again for Oct 2013, Now you billing department either has no clue on whats going on or this is just a rip-off project. Screw the customer and get billing in any ways. Dec 2014 / Jan 2015 When I come back and apply for reconnection, I am again dinged. This time in addition to the package there is a "pro-rata" amount of Rs 500 + (apprx) which needs to be paid. I paid a visit to your office on Jan 16th, and met Sree Deepaak Prasanna Kumar Reddy and brought to his attention this issue among other ones. He assured me that some "expert" would look into this issue and let me know. Monday Jan19th, 2014 another Jackass from billing calls and tells me that my a/c is overdue. I had to explain that there is an issue and "expert" needs to revert. Finally, later on Jan 19th, Mr Deva ( God Himself) had to call from your billing department and acknowledged that the amount was billed incorrectly and post approvals, the adjusted amount will reflect in my a/c. During this conversation I also indicated that Sept 2013 was also incorrect and he assured me that he will look into this. Now all this was Mr Deva's blessings as no one in the organization apart from him was aware (no case notes). If he ran away with his wife then ..my money was out of the window again. Now this did not happen as my account was suspended on Jan 22, due to non-payment of dues. EXCELLENT Work, the jokers pulled a fast one on the Jumbo Circus...you bunch of nit-wits should be proud of your selves. Now comes the best part, I call for disconnection and Mr Butter Brain says that its not needed to disconnect as my account is already suspended. Furthermore, this would be considered at month end. Why ? If you can charge me pro-rata for connection, why the bloody hell do you guys not consider pro-rata disconnection ? I want to let you know that I have not used your services since Jan 21, 2015, so please dont get any wise crack ideas to bill me wrongly.