[Resolved] ACT Fibernet — Cable wire hanging that needs to be connected again

sourabh_123

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi, I made a call to beam fiber customer care atleast 6 times stating that the wire of the internet connection has come out from the main connection at the wire pole but there is no response till now from the Beam team for this simple issue. I have all my office work pending because of this issue but they don't provide proper service.Because of this poor customer service whole of my business is getting destroyed. How will the clients wait for me for 24 hours for some other issue that arise from time to time in the networks. Whenever i call them they just say to wait for 24 hours for this simple issue. How can i wait for this simple issue 24 hours. This is a very poor customer care that i have seen in my entire career. Whenever i try to talk to them on live chat they just don't reply back. They are not at all interested to fix the issue. The customer service just try to finish the call by giving some or other answer. My complaint ticket number: 14477073.

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Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Oct 26, 2014

Updated by sourabh_123 Hi, I made a call to beam fiber customer care atleast 10 times stating that the wire of the internet connection has come out from the main connection at the wire pole but there is no response till now from the Beam team for this simple issue. I have all my office work pending because of this issue but they don't provide proper service.Because of this poor customer service whole of my business is getting destroyed. How will the clients wait for me for 24 hours for some other issue that arise from time to time in the networks. Whenever i call them they just say to wait for 24 hours for this simple issue. How can i wait for this simple issue 24 hours. This is a very poor customer care that i have seen in my entire career. Whenever i try to talk to them on live chat they just don't reply back. They are not at all interested to fix the issue. The customer service just try to finish the call by giving some or other answer. My complaint ticket number: 14477073.