[Resolved] ACT Fibernet — Issue not resolved for Router configuration

Swasti Mishra

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi, I have issue for router configuration pending since Friday (21stNov 2014-6PM). All that is happening after calling up support is 24hrs limit and no response other than flooding up of inbox. The tickets are opened up and closed on their own, irrespective of issue being resolved. Called up around 14times and still having "24hrs" excuse on the roll. No senior authorities helped with the issue till date. To my surprise, the customer support asks us, "no call from technician yet"? Your technician had problem coming before 9AM and after 9PM during weekdays. We approached you over the weekend, so that there is no scope of escaping. This also led to our disappointment. Dear support team, it is your responsibility to send a technician or atleast provide us with the contact number so that we can save our money and time by calling them directly and not bothering ourselves by calling you, where there is no help available. Account Number is 822049

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2014

ACT Fibernet Customer Care's response Dear Swasti Mishra,

Sorry for the inconvenience caused and thank you for sharing your account number. We will look into it and will get back to you.

Warm Regards,
Beam Fiber

Verified Support

Nov 26, 2014

ACT Fibernet Customer Care's response Dear Swasti Mishra,

We regret the inconvenience caused. We will look into it and we'll get back to you.

Warm Regards,
Beam Fiber

Verified Support

Dec 04, 2014

ACT Fibernet Customer Care's response Dear Swasti Mishra,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 66272727 or write to us at [protected]@beamtele.com, if you have any other queries. Thank you for your cooperation.

Warm Regards,
Beam Fiber